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Webex Contact Center for Salesforce

By Cisco Systems, Inc

Integrate AI-Powered Webex Contact Center with Salesforce

No Ratings
Paid Add-On Required  

Payment required for external services or products

Try It
Industries
Horizontal Product
Business Need
Sales
Productivity
Customer Service
Requires
Sales Cloud
Service Cloud
Compatible With
Financial Services Cloud
Health Cloud
Government Cloud

Unify Webex Contact Center voice with Salesforce Service Cloud Voice. Give agents a single workspace for customer context, native telephony, AI-powered workflows, and faster service without switching applications.

  • Webex Contact Center for Salesforce

Highlights

Unified Salesforce agent workspace: Answer and manage Webex Contact Center voice calls inside the Service Cloud Voice Omni-gadget, reducing context switching.

Native VoiceCall lifecycle: Create and update Salesforce VoiceCall records from Webex Contact Center flows so interaction details stay with the customer record.

Omni-Channel routing and screen pops: Execute Salesforce Omni-Channel flows to route calls and show relevant customer context as interactions arrive or transfer.

Flexible admin configuration: Manage contact center definitions, credentials, presence mappings, flow variables, permission sets, and phone-number translation rules.

Real-time voice features: Support WebRTC calling, call recording controls, recording playback, and real-time transcription within the Salesforce experience.

Provider Details

Cisco Systems, Inc
San Jose, California, USA
Founded
1984
Website
Email
Phone
+1 800 553 2447

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, polling, asynchronous video and customer experience solutions like contact center and purpose-built collaboration devices. Webex's focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality and familiarity with technology. Its solutions are underpinned with security and privacy by design. Webex works with the world's leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com

Pricing Details

Paid Add-On Required

You must pay for a product or service that is external to Salesforce for this solution to work.

Webex Contact Center

Requires Webex Contact Center Standard and Premium Licenses.

Salesforce Voice Named Agents

$35 USD/user/month

Free trial available for 90 days

Lowest Starting Price

Salesforce Voice Concurrent Agents

$53 USD/user/month

Free trial available for 90 days

Lowest Starting Price

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