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Twilio Flex CTI connector | Contact Center | Sales communication | Omni channel

Twilio Flex: Customizable Contact Centre

Overview

Twilio Flex is a cloud-based engagement center for Sales and Contact Centers. It integrates seamlessly with Salesforce to provide identity resolution, simplify outbound communications, enhance productivity with AI features, and enable single sign-on.

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  • Deploy this no-code integration easily with instructions on how to configure Flex for Salesforce in an easy setup wizard.

  • Get out of the box automatic logging, click to dial, screen pop and SSO for your Flex integration.

  • Unlimited customization with the power of plugins. Build custom scenarios for your Flex integration on Salesforce.

Introducing Twilio Flex for Salesforce - your infinitely flexible, cloud-based contact center platform. Twilio Flex is designed to meet the needs of your enterprise contact center, offering the ability to deploy and customize discrete components to match your unique business requirements. With our new Salesforce integration, you can now incorporate the omnichannel and programmable capabilities of Twilio Flex directly into your Salesforce experience. The Flex Open CTI integration empowers Salesforce users to handle calls, SMS, chats, and other Flex tasks directly from their Salesforce desktop. Twilio Flex for Salesforce ensures every customer interaction across all channels is contextual and personalized. Utilize information gathered in Call Flows to lookup and display relevant Salesforce records. Maintain an auditable track of Agent Task Interaction history by automatically logging Flex interactions into the Salesforce record. And finally- with our Click to Dial feature, your agents can place an outbound call with just a click of a button. Enhance your customer service experience with Twilio Flex for Salesforce

Categories

Business Needs
Customer Service
Agent Productivity
Telephony
Industries
Communications
Personas
Administrator
Developer
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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