MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Twilio for Salesforce Voice - BYOT

By Twilio

Twilio-powered voice infrastructure for Salesforce Voice

No Ratings
Starting at $5   USD/user/month
Try It
Requires
Service Cloud
Compatible With
Sales Cloud
Service Cloud
Financial Services Cloud

Deliver resilient, high-performance customer service with Twilio for Salesforce Voice, featuring a natively integrated global Super Network with deep redundancy, low-latency routing & intelligent task distribution directly within Salesforce.

Highlights

Intelligent Routing: Real-time, two-way synchronization of agent presence and statuses between Salesforce and Twilio's powerful TaskRouter, ensuring calls are always routed to the right available agent.

Real-Time Call Transcription & Recording: Better understand customer needs with live call transcripts. Dual-channel call recordings can be attached to the Salesforce case details after wrap-up.

Global Network: Built on Twilio’s global telephony network, the solution supports high call volumes, regional compliance needs and scalable deployments for distributed contact centers.

Provider Details

Twilio
San Francisco, CA, USA
Founded
2008
Website
Email
Phone
(415) 390-2337

Twilio powers the future of business communications. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. With twenty-three offices in thirteen countries and counting, Twilio has the infrastructure to support communications worldwide.

Pricing Details

Refer to Twilio pricing details for Twilio Flex licenses and Real Time Transcription details.

Twilio for Salesforce Voice

$5 USD/user/month

Free trial available for 30 days

Lowest Starting Price

More From This Provider

Twilio for Salesforce: Send and Receive SMS in Minutes
by Twilio
Easily add text messaging to Salesforce with the global leader in cloud communications. Use Salesforce data and components you know to customize SMS messaging and report on results. Learn more: https://www.twilio.com/salesforce

Twilio Flex CTI connector | Contact Center | Sales communication | Omni channel
by Twilio
No Ratings
Twilio Flex is a cloud-based engagement center for Sales and Contact Centers. It integrates seamlessly with Salesforce to provide identity resolution, simplify outbound communications, enhance productivity with AI features, and enable single sign-on.