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Sinergify Agent

Elevate Salesforce & Jira Integration Experience using Agentforce

Overview

Sinergify when combined with Agentforce, automates routine tasks and customer service interactions and enhances functionality by enabling the following: End-to-End Case Resolution Cross-Team Collaboration Data-Driven Insights

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See How Sinergify Agent Works

  • Enables agents to view and update Jira issue details directly within the Agentforce chat console, allowing them to access the status and priority of issues without needing to switch platforms.

  • Enhances the efficiency of support agents by enabling them to automatically create Jira issues directly from Salesforce records within the Agentforce chat console.

  • Allows agents to add comments to Jira issues directly from the Agentforce console, facilitating real-time updates without the need to navigate away from their primary workspace.

Sinergify is a Salesforce and Jira integration platform designed to bridge the gap between customer-facing teams and technical teams. By integrating Salesforce with Jira, Sinergify enables seamless collaboration between departments like sales, customer service, and engineering, allowing them to share data, track issues, and collaborate more efficiently. When combined with Agentforce, which automates routine tasks and customer service interactions, Sinergify enhances functionality by enabling the following: Search existing Jira issues Link existing Jira issues Create new Jira issue(s) View details of the linked Jira Issue(s) Add comments to the linked Jira Issue(s) Summarize Jira comments

Categories

Business Needs
IT & Administration
Case Management
Agent Productivity
Industries
Engineering, Construction, & Real Estate
Healthcare & Life Sciences
High Tech
Personas
Business Operations Manager
Consultant
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Agentforce
Managed Package

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