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CX Monitoring Cartridge for B2C Commerce

Automated alerting and monitoring of your eCommerce ecosystem

Overview

Monitor business and operations performance of your eCommerce site through CX monitoring solution using Splunk Big Data capabilities. Automated alerting and visibility in more than 200 KPIs.

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  • Aggregation of logs Ingestion of order lifecycle events Ingestion of catalog, inventory, and pricebooks metrics Dashboards for visualizing transactional and operational metrics Alerts for detecting transactional and operational issues Monitoring 200+ KPIs

  • Why? - Protect revenue - Be proactive in identifying issues - Employ observability - Reduce maintenance costs

  • How? - Splunk data inputs for logs and order lifecycle events - Salesforce Commerce Cloud cartridge for aggregating catalog, inventory, pricebooks, and customer metrics - Splunk resources for detecting issues and visualizing KPIs

CX Monitoring provides insights about log messages from WebDAV and order events from OCAPI as well as dashboards and alerts based on 200+ business KPIs. The solution could also aggregate product, inventory, pricebooks, and customer metrics from Salesforce Commerce Cloud through our CX Monitoring cartridge. You would be provided with tools to detect and troubleshoot: - Job failures - Payment integration failures and outages - Third-party integration failures and outages - Issues within the checkout process - Issues with product data flows such as catalog imports, inventory imports, and pricebooks imports Please note that usage of this connector requires an additional dashboard app and license to operate fully. Contact us at sales@aiopsgroup.com for more information

Categories

Business Needs
Analytics
Dashboards & Reports
Ecommerce
Industries
Consumer Goods
Retail
Travel, Transportation, & Hospitality
Personas
Business Operations Manager
Consultant
Data Analyst

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    AIOPSGROUP, a valantic company is a digital partner at the intersection of eCommerce, Data and Technology. With 15+ years and 100+ projects in SFCC, we rapidly design and scale Salesforce solutions across industries, technologies, and geographies.