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Data Connector — Staircase AI by Gainsight

Bring AI-powered customer intelligence into your Salesforce workflow

Partner of the Year

Overview

Customer sentiment and relationship health often stay hidden in emails, calls, and support tickets, invisible until an account is already at risk. Staircase AI closes that gap by turning every customer interaction into automated, unbiased intelligence.

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  • Surface key account needs, such as expansion opportunities, gone dark accounts, and more with Executive Dashboards that highlight priority actions

  • View communication and activity gaps at a glance by quickly identifying where communication is lacking, helping you prioritize outreach, strengthen relationships, and prevent customer dissatisfaction or churn.

  • Understand exactly why accounts present churn risk, and stop the next one from happening the same way.

This Data Connector is the secure data pipeline between Salesforce and Staircase. It authenticates the connection then keeps customer records, activity, and health data synced in real time between the two systems. This package is hosted and processed in the US and EU, meeting data residency expectations for both regions. This is a required companion package. It does not run standalone. Install it alongside the Staircase AI by Gainsight integration.

Gainsight, Inc's Achievements

ISV

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Categories

Industries
High Tech
Personas
Administrator
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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