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Mogli for Agentforce | Agentic SMS, RCS, and WhatsApp Messaging

Make texting on Salesforce even easier with Mogli and Agentforce.

Overview

Make your agents accessible and available to external stakeholders over SMS, RCS, and WhatsApp. Deliver text-based conversations led by your agents, summarize conversations, and enhance stakeholder communication.

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See How Mogli for Agentforce | Agentic SMS, RCS, and WhatsApp Messaging Works

  • Using Mogli as a channel, your agents can operate outside the constraints of traditional web and Slack environments.

  • Agent Action: Share personalized, trackable link via SMS, RCS, or WhatsApp messages.

  • Agent Action: Provide mobile scheduling experience over SMS, RCS, or WhatsApp to drive increased stakeholder engagement.

  • Agent Action: Deliver SMS, RCS, or WhatsApp messages, summarize conversations, and enhance stakeholder communication with suggested interactions.

• Agentforce Ready • SMS, RCS, and WhatsApp • Built on and for Salesforce • Unlimited users • 100% supported in the USA • Global coverage

Categories

Business Needs
Sales
Customer Service
Marketing
Industries
Education
Financial Services
Retail
Personas
Business User
Marketer
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Agentforce
Managed Package

Compatibility

Required Salesforce Products
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Agentforce
Compatible Salesforce Products
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Education Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Supported Languages
English

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