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Sinch Engage for Agentforce | SMS, MMS, RCS and WhatsApp
Automate SMS, MMS, RCS and WhatsApp messaging with Agentforce Actions.
- Actions: 5
- Industries
- EducationMedia & EntertainmentRetail
- Business Need
- SalesCustomer ServiceMarketing
- Requires
- Agentforce
- AppExchange Partner Products
- Compatible With
- Sales CloudService CloudExperience Cloud
Seamlessly integrate AI-powered SMS, MMS, RCS and WhatsApp messaging into your Salesforce Agentforce workflows. Automate personalized, two-way conversations that drive engagement, accelerate sales, and deliver exceptional customer service.
Highlights
Automate with AI and Agentforce Leverage Agentforce's intelligence to send automated, personalized SMS, MMS, RCS, and WhatsApp messages.
Engage Across the Journey Trigger messages for marketing promotions, sales follow-ups, and customer service alerts to engage customers at the right moment.
Enable Two-Way Conversations Allow customers to reply to your messages, creating seamless, interactive dialogues for support and sales.
Global, Reliable Delivery Connect with customers worldwide through a trusted platform with over 600 direct carrier connections.
No-Code Setup Integrate directly within Agentforce and start building powerful messaging workflows in minutes.
Provider Details

Sinch
Melbourne, Victoria, Australia
Founded
2000
Website
Trust Center
Phone
1-888-507-6511Connecting people and businesses in today's digital landscape is complicated. Sinch makes it easy, helping businesses deliver best-in-class communication experiences, no matter the channels their customers use. Sinch, the Customer Communications Cloud, directly powers meaningful conversations at scale across messaging, voice, and email so you can deliver value and maximize opportunities at every step of the customer journey. Previously known as Mercury SMS for Salesforce by Sinch MessageMedia, Sinch SMS for Salesforce enables businesses to engage with their contacts through SMS, MMS and RCS directly from Salesforce. To learn more visit sinch.com Sinch is a registered trademark of Sinch AB (Sweden). Provider details: “Sinch Engage” (provided by Sinch Sweden AB in Europe) and “Sinch MessageMedia” (provided by MessageMedia U.S.A. Inc in North America and Sinch Pty Ltd in Australia and other countries).
Pricing Details
Free
You can fully use this solution without payment.