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Sinch Engage for Agentforce | SMS, MMS, RCS and WhatsApp

Automate SMS, MMS, RCS and WhatsApp messaging with Agentforce Actions.

Overview

Seamlessly integrate AI-powered SMS, MMS, RCS and WhatsApp messaging into your Salesforce Agentforce workflows. Automate personalized, two-way conversations that drive engagement, accelerate sales, and deliver exceptional customer service.

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  • Automate with AI and Agentforce Leverage Agentforce's intelligence to send automated, personalized SMS, MMS, RCS, and WhatsApp messages.

  • Engage Across the Journey Trigger messages for marketing promotions, sales follow-ups, and customer service alerts to engage customers at the right moment.

  • Enable Two-Way Conversations Allow customers to reply to your messages, creating seamless, interactive dialogues for support and sales.

  • Global, Reliable Delivery Connect with customers worldwide through a trusted platform with over 600 direct carrier connections.

  • No-Code Setup Integrate directly within Agentforce and start building powerful messaging workflows in minutes.

Supercharge Your Customer Conversations with AI-Powered Messaging In today's fast-paced world, your customers expect instant, personalized communication. Meeting this demand at scale is a significant challenge. With Sinch Engage for Salesforce Agentforce, you can meet and exceed those expectations by transforming your customer engagement strategy. Our integration allows you to connect the intelligence of Agentforce with Sinch Engage's global messaging platform. This enables you to automate and scale personalized, two-way conversations across the entire customer journey. From initial marketing outreach and sales follow-ups to critical service alerts and ongoing support, Sinch Engage provides a reliable, secure, and globally-reaching platform to connect with your customers on their preferred messaging channels. Free up your team to focus on high-value interactions while Agentforce handles the routine communication, driving efficiency and customer satisfaction.

Categories

Business Needs
Sales
Customer Service
Marketing
Industries
Education
Media & Entertainment
Retail
Personas
Marketer
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Agentforce
Managed Package

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