LivePerson Conversational Intelligence in Tableau | Voice & Digital Analytics

Description

Analytics Studio by LivePerson is built natively on Tableau and provides an end-to-end conversational intelligence suite that unlocks the value of your most precious data set — your customer conversations. Go beyond traditional analytics to deeply understand and deeply analyze customer interactions across voice and messaging. The solution works with virtually any voice vendor (i.e. Avaya, Cisco, Genesys, Five9, NICE, 8x8, etc.) or digital provider allowing you to bring all conversations into a centralized intelligence experience. The solution provides not only the tableau dashboards but also a full analytics suite including: - Voice call ingestion and transcription - Digital & Bot conversation ingestion - PCI/PII redaction - 50+ out of the box acoustic & linguistic analytics for voice, digital & bots - Customer & agent sentiment - Dozens of preconfigured Tableau dashboards for sales, service, marketing and more - Embedded voice player inside of Tableau for quality management & assurance - Agent scorecards - Intent Classification & Conversation Categorization - Predictive Analytics - Marketing & Product Insights - Self Service & Automation Roadmap - Automated QA & Coaching .