Explore apps for invoice automationIntegrate CRM with CLM solutions
Help & Support
Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More
Have Questions?
Case Split Agent Extension: Know When to Split
Automatically keep cases clean and on topic with Agentforce and Case Split!
Paid
- Industries
- Horizontal ProductHigh TechManufacturing
- Business Need
- Customer ServiceAgent ProductivityCase Management
- Requires
- Agentforce
- AppExchange Partner Products
- Compatible With
- Service Cloud
One issue per case means higher-quality service. Powered by AI, the Case Split Agent Extension does the work for you, keeping cases clean and on topic by automatically detecting when to split a case and moving related records.
Highlights
Identify a Secondary Issue Near Case Resolution - When a new message is received from a customer that potentially contains a second issue, display a confidence indicator and narrative explaining why the case should be split.
Once the "Split" button is clicked on the component, records related to the new case (email messages, case comments, files, etc.) are automatically moved, making it easier for support agents to fill in the blanks with the missing pieces for the new case.
Provider Details
Vicasso
Hamilton, NJ, United States
- Social ImpactPledge 1%This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
- Pledge 1%
Founded
1996
Website
Email
Trust Center
Phone
+1 609.570.7200Resolve cases faster, at lower cost, on cleaner data. Vicasso builds native Agentforce Service solutions that help service and support teams run leaner as their workforce becomes part human, part AI agent. We started as a Salesforce customer in 2004, hit the same service gaps you're hitting now, and built our way out of them. That made us a Salesforce partner in 2009, and since then we've built service technology exclusively for the Salesforce Platform. It's all we do. Our solutions are counted on by service leaders, contact centers, and Salesforce-certified experts across 25+ countries and every Salesforce release. Behind them stands a team of in-house, onshore experts with the proof to back it up: an NPS of 92, 500+ 5-star reviews on the Salesforce AgentExchange, and millions in cost savings for our customers. Book a demo to see how we accelerate service for the AI era: https://www.vicasso.com/demo
Pricing Details
The Case Split Agent Extension is optional and included with Case Split at no additional cost. See the Case Split listing for details.