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Support360 Your Complete Solution to Project Management and Task Automation
- Industries
- AutomotiveCommunicationsHigh Tech
- Business Need
- ProductivityCustomer ServiceIT & Administration
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Salesforce native application designed for Project Management Solutions. It is a centralized solution for managing projects and providing seamless resource workflow while leveraging Salesforce’s reporting, automation, and core functionalities.
Highlights
🚀 PROJECT MANAGEMENT ─────────────────── ⭐ Multi-project management and tracking ⭐ Cross-project resource utilisation reporting ⭐ Project hierarchy with user stories, tickets, and tasks ⭐ Manager-only access controls for project creation
📋 TICKET MANAGEMENT ────────────────── ⭐ Email-to-Ticket automation ⭐ Visual status path with seamless updates ⭐ Automated approval workflows with email responses ⭐ Duplicate ticket detection and merging ⭐ Salesforce Chatter for collaboration
📊 AGILE SPRINT DASHBOARD ───────────────────── ⭐ Sprint planning with drag-and-drop backlog management ⭐ Kanban board with customizable swim lanes ⭐ Sprint velocity tracking and burndown charts ⭐ Real-time sprint progress monitoring
📅 GANTT CHART & TIMELINE ──────────────────── ⭐ Interactive project timeline visualisation ⭐ Task dependency management with critical path ⭐ Resource allocation across project timelines ⭐ Baseline vs. actual progress comparison
⏱️ RESOURCE MANAGEMENT ──────────────────── ⭐ Assign team members across multiple projects ⭐ Track and monitor team members' performance ⭐ 360 overview of utilisation with built-in capacity planning ⭐ Smart allocation system to manage resources
📈 ANALYTICS & REPORTING ──────────────────── ⭐ 360-degree view of project performance ⭐ Real-time ticket analytics and priority insights ⭐ Resource utilisation and capacity reports ⭐ Sprint velocity and team productivity metrics
Provider Details
BJIT Group
H-2275, 2279, Panchkula, Satarkul, Badda, Dhaka
Pricing Details
Free
You can fully use this solution without payment.