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Simple Survey Agent Extension for Chat

Survey customers through Salesforce Messaging!

Overview

This 100% native Agentforce extension works in the Salesforce Messaging for In-App and Web (MIAW) channel, enabling your Agent to identify the correct survey program, pre-create survey records, send survey links, and update records.

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See How Simple Survey Agent Extension for Chat Works

  • Streamline feedback: Integrate feedback collection into the customer support interaction, making it easier for customers to provide feedback and for businesses to collect it.

  • Improve response rates: Automate the survey process and send surveys directly through chat, increasing the likelihood that customers will respond to your surveys.

  • Automate manual tasks: Eliminate the need for manual survey record creation, distribution, and data collection, saving time and resources for your business.

Gather more valuable customer feedback by extending Simple Survey to website chat. Our 100% native Agentforce Agent extension works in the Salesforce Messaging for In-App and Web (MIAW) chat channel, allowing your AI agent to identify the correct existing survey program, pre-create survey records, send a survey link after case closure, and update appropriate customer survey records without human intervention.

Categories

Business Needs
Customer Service
Case Management
Surveys
Industries
Horizontal Product
Personas
Administrator
Business Operations Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Agentforce
Managed Package

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