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Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution

Optimize the customer experience with Diabolocom's Cloud Solution

Overview

Elevate customer satisfaction and simplify agents' tasks with a unified CRM and cloud contact center solution. Gain insights from your omnichannel interactions through Diabolocom's AI-powered features integrated with CRM data.

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  • Streamline your communication channels for seamless omnichannel management of prospects and customer relationships by integrating Diabolocom into the Salesforce Service Cloud omnichannel widget.

  • Leverage your CRM data during interaction thanks to our cloud solution for contact centers. Agents seamlessly operate within the Salesforce Service Cloud interface to handle all inbound and outbound interactions.

  • Significantly simplify agents' tasks with Diabolocom's powerful features, such as IVR, skill-based routing, automatic Answering Machine Detection.

  • Integrating our AI services with Salesforce provides agents with historical context and a complete picture of customers. Agents get rid of manual data entry and workflows are automatically triggered for post-call actions.

  • Connect your Salesforce CRM with our interaction management software powered by AI to streamline your agents' work, personalize every communication, and enhance customer satisfaction.

  • Take advantage of Diabolocom BYOT with Salesforce for real-time monitoring of agents, customizable dashboards and activity reports. Build your customer experience strategy on the unified data from Salesforce and Diabolocom.

Enhance agent efficiency and customer satisfaction with Diabolocom's features directly integrated into the Service Cloud Voice omnichannel widget. Thanks to our innovative cloud-based solution, we enable organizations worldwide to build brand loyalty and drive sales growth. We leverage our proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. Integrate AI-collected data directly into your CRM to analyze and enhance your customer relationship management with transcription, summarization, categorization, sentiment analysis, agent assist, quality monitoring, and more. Offer your Customer Service and Sales teams an efficient solution to handle all inbound and outbound interactions with our state-of-the-art dialer. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Access all your telephony within the Service Cloud Voice widget for easier agent workflow.

Categories

Business Needs
Sales
Customer Service
Commerce
Industries
Financial Services
Retail
Travel, Transportation, & Hospitality
Personas
Business Operations Manager
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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