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Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution
Optimize the customer experience with Diabolocom's Cloud Solution
Starting at €10 EUR/user/month
- Industries
- Financial ServicesRetailTravel, Transportation, & Hospitality
- Business Need
- SalesCustomer ServiceCommerce
- Requires
- Service Cloud
Elevate customer satisfaction and simplify agents' tasks with a unified CRM and cloud contact center solution. Gain insights from your omnichannel interactions through Diabolocom's AI-powered features integrated with CRM data.
Highlights
Streamline your communication channels for seamless omnichannel management of prospects and customer relationships by integrating Diabolocom into the Salesforce Service Cloud omnichannel widget.
Leverage your CRM data during interaction thanks to our cloud solution for contact centers. Agents seamlessly operate within the Salesforce Service Cloud interface to handle all inbound and outbound interactions.
Significantly simplify agents' tasks with Diabolocom's powerful features, such as IVR, skill-based routing, automatic Answering Machine Detection.
Integrating our AI services with Salesforce provides agents with historical context and a complete picture of customers. Agents get rid of manual data entry and workflows are automatically triggered for post-call actions.
Connect your Salesforce CRM with our interaction management software powered by AI to streamline your agents' work, personalize every communication, and enhance customer satisfaction.
Take advantage of Diabolocom BYOT with Salesforce for real-time monitoring of agents, customizable dashboards and activity reports. Build your customer experience strategy on the unified data from Salesforce and Diabolocom.
Provider Details
Diabolocom
Paris, France
Diabolocom empowers organizations worldwide to build brand loyalty and drive sales growth. With offices across Europe, the USA, Brazil, and the UAE, we support 350+ clients in 60 countries, including Brinks, Carrefour, Culligan, EssilorLuxottica, Hager, Mantrac-Caterpillar, Mitsubishi Electric. Diabolocom’s cloud-based solution seamlessly integrates with Salesforce CRM and other IT systems to optimize contact centers of medium to large sizes. Our advanced integration with Salesforce enables Customer Service and Sales teams to effectively handle all inbound and outbound interactions with features like state-of-the-art dialer, real-time monitoring and analytics capabilities. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. We leverage our proprietary AI technologies to improve customer satisfaction through efficient omnichannel management of interactions. Our AI services are fully integrated into our cloud contact center solutions in multiple languages. Our technological expertise and deep industry knowledge enable us to provide the most innovative and relevant solutions to enhance the CX.
Pricing Details
Contact us for more details!
Diabolocom Service Cloud Voice
€10 EUR/user/month
Lowest Starting Price