Netomi Agent Assist
Generative AI responses for efficient and consistent case resolution.
Overview
Netomi's sanctioned generative AI drives two use cases in one app: 1. Empower agents in real time with customer context, case summaries, and suggested replies, for faster case resolution on any channel. 2. Increase case deflection with an AI Email Agent.
Up-front customer context, including sentiment, so agents can adjust their approach when taking over a case.
Suggested replies from sanctioned generative AI trained on your approved knowledge sources simplify agent access to that knowledge.
One-click post-handling case summaries boost agent productivity.
Customizable app interface to integrate your AI assistant into your team's workflows.
Real-time analytics and reporting in Netomi Agentic Studio.
Train the AI Agent from historic case data and industry-specific templates to launch quickly and see value sooner.
Integrate with business tools like inventory management systems or CRM platforms to automate workflows and provide relevant, personalized responses.
AI-generated recommendations to optimize your AI Agent's performance and deflection over time.
Comprehensive, enterprise-grade security and privacy infrastructure.
Add a sanctioned generative AI to your workforce to improve agent productivity, response times, and customer satisfaction. On any channel, agents can get up to speed quickly with one-click summaries and valuable customer context. Agent Assist also generates complete, brand-safe suggested replies using information synthesized from all your knowledge sources. On Email, let your AI Agent handle first contact with customers to deflect and resolve frequently asked questions and even complex queries involving personalized solutions. Your first response rate and average response times will improve, while your agents can focus on more meaningful work. When human interaction is needed, the AI Agent seamlessly routes cases to your agents along with suggested replies, which agents can approve, edit, or reject.
Categories
- Business Needs
- Customer ServiceCase ManagementAgent Productivity
- Industries
- Media & EntertainmentRetailTravel, Transportation, & Hospitality
- Personas
- Service Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.
- No LimitsLightning ReadyManaged PackageLightning App Builder