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SMS-Magic AI Assistant

Empower Your Agents with AI-Powered, Multi-Channel Messaging

Overview

This Application is a multichannel messaging solution that enables partner customers to extend Agentforce to communicate with customers on various communication channels. This includes appointment reminders, Lead nurture/followup campaigns

1 of 1

  • Engage Anytime, Anywhere – 24/7 conversational messaging across time zones, channels, and languages

  • AI + Agent Hybrid Experience – Scale engagement with bots and seamlessly involve live agents when needed

  • Compliance Built-In – Consent checks, audit trails, and template governance for secure, enterprise-grade messaging

  • Omnichannel Agent Console: Route and reply to messages across SMS, WhatsApp, and more—all in one place.

  • Smart Bot + Agent Handoff: Automate responses with a chatbot, then transfer to live agents seamlessly.

  • Campaign-Ready: Send personalized bulk messages using Salesforce Campaigns.

  • Secure and Compliant: Built for regulated industries—support for opt-ins, templates, and audit trails.

  • Experience Cloud Compatible: Embed messaging in customer portals.

AgentForce by SMS-Magic is a Salesforce-native conversational messaging solution that empowers sales, service, and marketing teams to manage real-time, multi-channel conversations directly within Salesforce. Engage customers across SMS, WhatsApp, Facebook Messenger, and more using an intuitive agent console. Scale support and engagement with intelligent bots and seamlessly escalate to live agents when needed. With deep Salesforce integration, compliance-ready features, and automation, AgentForce helps businesses deliver contextual, fast, and personalized communication that drives conversion, loyalty, and satisfaction. Key Capabilities: Omnichannel Agent Console: SMS, WhatsApp, Webchat, FB Messenger AI-Driven Conversational Bots & Agent Handoff Flows, Omnistudio, and Process Builder integration Customizable message templates & consent management 100% native Experience Cloud & Salesforce Console integration Ideal For: Mid-sized to Enterprise organizations Regulated industries (healthcare, finance, education) Teams looking to reduce ticket volume and resolution time

Categories

Business Needs
Sales
Customer Service
Marketing
Industries
Education
Healthcare & Life Sciences
Professional Services
Personas
Administrator
Business User
Marketer
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Agentforce
Managed Package

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