MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

CX Cloud from Genesys and Salesforce

By Genesys

Orchestrate every journey with Genesys. Surface every moment in Salesforce.

$25   USD/user/month

Discounts available for nonprofits

Try It
Business Need
Telephony
Requires
Service Cloud
Compatible With
Sales Cloud
Service Cloud
Health Cloud

Boost loyalty and efficiency with industry-recognized leaders in CCaaS, CRM and AI. Orchestrate AI-powered customer and employee experiences with the Genesys Cloud platform that surface to agents and supervisors within a unified Salesforce workspace.

  • CX Cloud from Genesys and Salesforce: Unified CCaaS and CRM​

Highlights

Synchronized AI-ready data – Improve CX personalization and reduce the development burden on your IT and analyst teams with free-flowing, pre-integrated data. Gain clear, actionable insights to improve your business with real-time dashboards and reports.

An enterprise contact center built directly into your CRM – Consolidate and strengthen your tech stack to form a comprehensive, customer engagement solution. Design AI-powered, end-to-end journeys fusing data, bots and channels from both platforms.

Unified, AI-powered employee experiences – Empower, support and invest in your employees to improve performance and reduce attrition costs. Increase agent efficiency by eliminating application switching, enabling AI assistance, and monitoring quality.

Provider Details

Genesys
Menlo Park, CA, USA
Website
Email
Phone
1.888.GENESYS

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

Pricing Details

You must pay to use this solution. Discounts are available for nonprofits.

Tiered pricing details - https://www.genesys.com/pricing

Named

$25 USD/user/month

Concurrent

$37.5 USD/user/month

More From This Provider

Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer
by Genesys
Important note: Salesforce Open CTI APIs and this integration will retire on February 28, 2028. There is no immediate impact; however, customers should begin migration to supported solutions such as CX Cloud from Genesys and Salesforce.