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ChurnSight Commander Center

Stop revenue leakage: detect churn signals early, prioritize high-impact

Overview

ChurnSight is an AI-driven Customer Health and Revenue Retention Command Center that detects revenue risk earlier, reveals the business signals behind customer churn, and ranks corrective actions so you can act before revenue is lost.

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  • Multi-Signal Churn Risk Model Combines revenue, order, service, and NPS trends into one weighted 0–100 Churn Score — so risk is never based on a single metric in isolation.

  • Fully Explainable, Never a Black Box Every score shows its Primary and Secondary Risk Drivers plus a recommended intervention — giving Customer Success and Sales a clear "why" and "what to do next," not just a number.

  • 100% Native to Salesforce — No Middleware Built entirely on Tableau Next, Data Cloud, and Tableau Semantics with zero custom Apex, Lightning components, or external integrations required to install and run.

  • Two Executive-Ready Dashboards, Nine Visualizations Revenue Risk Overview and Customer Sentiment Overview dashboards turn raw account, order, case, and NPS data into a five-tier health view (Healthy → Critical) in minutes, not months.

ChurnSight is an enterprise-grade Customer Health and Revenue Retention Command Center that detects revenue risk earlier and surfaces the business signals driving customer attrition. It consolidates four leading indicators—revenue trends, order behavior, service case activity, and customer sentiment (NPS)—into a weighted Churn Risk Model presented through a declarative Tableau Next semantic model and operational dashboards. The solution delivers unified views of revenue growth, decline, exposure, and net revenue retention alongside service performance, order contraction signals, sentiment momentum, and prioritized intervention recommendations. Built entirely with standard Tableau Next and Salesforce Data Cloud declarative configuration, ChurnSight requires no custom Apex, Lightning Web Components, or external middleware, enabling scalable deployment, secure data governance, and rapid operationalization of retention workflows.

Categories

Business Needs
Sales
Productivity
Analytics
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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