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CTI Ninja | Telephony Integration with Salesforce

Empower Sales & Customer Service Teams to Build Strong Connections

Overview

Salesforce-native, easy-to-use telephony solution that brings call center features to Salesforce. Powered by Twilio’s Voice APIs, Ksolves CTI offers inbound and outbound calling, call recording, and real-time call management.

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  • WHY CHOOSE KSOLVES CTI? Add phone numbers from worldwide countries and connect with customers seamlessly within Salesforce. - Inbound and outgoing calling - Call recording - Decentralized Identifiers (DIDs) - Notes box to take notes during the call

  • SALESFORCE-NATIVE APP Built exclusively in Salesforce, Ksolves CTI ensures ZERO COMPATIBILITY issues. - Easy installation via AppExchange - Sensitive data stays within your Salesforce Org - 100% accurate and up-to-date call logs

  • OUTBOUND CALLING Enhance the team’s productivity with intuitive dialing options: - Place calls instantly with the Click2Call feature - Use the softphone’s dial pad to enter the number manually - Record calls for training and compliance

  • INBOUND CALLING Never miss a call from customers! Deliver personalized support & maximize satisfaction. - Receive instant call alerts for incoming calls - Automatically fetch & display customer details - Record all inbound calls for quality & compliance

  • MANAGE EVERY CALL WITH EASE Stay on top of customer interactions with: - Call logs from the past 24 hours for quick reference - Real-time call status – Ringing & Dialing - In-call notes directly in the customer’s Salesforce record

  • CONFIGURATION & USER MANAGEMENT Simplify setup & control with: - Configure Salesforce objects for integration - Assign user profiles & permissions for softphone access - Set the priority for up to 3 objects to control display order

Ksolves CTI, developed by Ksolves India Limited, is a Salesforce-native telephony app that does not require any Salesforce APIs or integration. Powered by Twilio’s robust APIs, it enables voice communication directly within Salesforce for a streamlined customer experience. Its user-friendly interface makes it easy for teams to manage calls seamlessly and stay productive. Tailored for sales and customer service teams, Ksolves CTI transforms call management with powerful features like incoming and outgoing calls, call recording, detailed call logs, call duration tracking, in-call note-taking, and Click2Call functionality. With these features, your team can connect with customers across regions, boost productivity, and close more deals efficiently. Ksolves CTI offers 24/7 support via email and chat, ensuring help is always at hand. Regular updates keep the app compatible with Salesforce and Twilio, providing smooth functionality and access to new features. Comprehensive guides and setup documentation ensure a quick and seamless onboarding experience.

Categories

Business Needs
Telephony
Agent Productivity
Case Management
Industries
Engineering, Construction, & Real Estate
Professional Services
Travel, Transportation, & Hospitality
Personas
Business Operations Manager
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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