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Gainsight Product Experience

Product adoption, visible in Salesforce

Partner of the Year

Overview

Product adoption often surface too late for CSMs to act on. This integration closes that gap by connecting product usage with Salesforce data, for more accurate health scores and messaging personalized by account segment.

1 of 2

  • Health Scoring: See customer health scores informed by product usage early enough for CSMs to act before a product issue becomes a retention risk.

  • Personalization: View product usage by Salesforce attributes to personalize in-app messaging for specific customer segments.

  • Reporting: Bring product usage into your existing Salesforce reports and views, no separate exports needed.

Gainsight PX syncs product usage data with Salesforce in both directions, matching records across Accounts, Contacts, and your custom Salesforce objects, so usage signals and CRM context stay connected wherever your teams look. With that data flowing between systems, PX admins can view and drill into product usage by Salesforce attributes to personalize in-app messaging for specific customer segments. Product usage also becomes reportable directly in Salesforce, so account and contact activity shows up in the reports and views your teams already use, without exporting anything separately. This package contains the Connected App required to enable the integration. Install it alongside your Gainsight PX subscription to start syncing data.

Gainsight, Inc's Achievements

ISV

Headless 360

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Categories

Industries
High Tech
Personas
Administrator
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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