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DaVinci Toolkit for Avaya & Salesforce Voice
Accelerate Your On-Prem AI Adoption With the DaVinci Toolkit
- Industries
- Healthcare & Life SciencesRetailTravel, Transportation, & Hospitality
- Business Need
- Customer ServiceAgent ProductivityIntegration
- Requires
- Service Cloud
- Compatible With
- Sales CloudService CloudFinancial Services Cloud
The DaVinci Toolkit orchestrates real-time transcription for your Salesforce Voice environment, empowering your team with Einstein, voice controls, and use cases such as call summaries, translation, next-best-action, and sentiment analysis.
Highlights
Access to AI Features: Utilize the power of Einstein to enhance use cases such as call summaries, next best actions, and sentiment analysis through DaVinci orchestration.
Customization & Professional Services: Tailor workflows, integrations, and user experiences with DaVinci’s flexible toolkit. Expert support ensures seamless implementation and ongoing optimization to meet your unique business needs.
Workflow Automation: Automate repetitive tasks and trigger specific actions across Avaya and Salesforce, enhancing efficiency and reducing manual work.
Real-Time Screen Pops: Display relevant customer information instantly during calls, empowering agents to tailor conversations and boost personalization.
Advanced Reporting and Analytics: Gain actionable insights with consolidated reports spanning both platforms, enabling supervisors to make data-driven decisions to optimize performance.
Multichannel Interaction Management: Manage, prioritize, and route customer inquiries efficiently across various channels to improve response times and service quality.
Communication Integration: Seamlessly integrate voice calls, emails, and chat, ensuring all communication channels are logged and accessible in the CRM.
Provider Details
AMC Technology
Richmond, VA, USA
- Social ImpactPledge 1%This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
- Pledge 1%
Founded
1995
Trust Center
Phone
1-804-419-8600AMC Technology is a Salesforce-focused contact center transformation partner helping organizations modernize voice, AI, and agent experiences within the Salesforce ecosystem. Founded in 1995, AMC brings nearly three decades of deep contact center integration expertise to Salesforce Service Cloud, Salesforce Voice, and Agentforce initiatives. We specialize in modernizing bespoke Open CTI environments, accelerating migrations to Salesforce Voice, and designing intelligent, AI-enabled workflows that improve agent productivity and customer experience. Our DaVinci™ integration toolkit enables rapid orchestration across telephony, routing, and enterprise systems — delivering a streamlined, unified agent desktop experience inside Salesforce. Combined with our Blueprint → Build → Orchestrate services model, we reduce migration risk, preserve critical business logic, and create scalable architectures built for long-term growth. AMC Technology partners with customers from strategy through implementation to ensure their Salesforce contact center is resilient, extensible, and future-ready.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
to implement this solution AMC Technology will need to complete professional services. For more information on professional services visit www.amctechnology.com/professional-services/
DaVinci Toolkit for Salesforce Voice and Avaya
$27 USD/user/month
DaVinci Transcription for Salesforce (optional add-on)
$5.25 USD/user/month