MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Optimized Case Assignment

By Wissen Infotech

Optimized Case Assignment

Free  

Never requires payment

Try It
Business Need
Productivity
Customer Service
Collaboration
Requires
Service Cloud
Compatible With
Service Cloud

The system optimizes resource allocation by assigning cases based on origin, priority, and shift for prompt resolution. It ensures efficient communication and resolution through automated notifications and escalations for complex or urgent cases.

  • Demo on Optimized Case Management

Highlights

The system optimizes resource allocation by assigning cases based on origin, priority, and shift for prompt resolution. It ensures efficient communication and resolution through automated notifications and escalations for complex or urgent cases.

Provider Details

Wissen Infotech
2325 Parklawn Drive Suite G Waukesha, Wisconsin
Social Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
Pledge 1%
Founded
2000
Website
Email
Phone
0091 99892 76888

Established in the year 2000 in the US, we have global offices in US, India, UK, Australia, Mexico and Canada, with best in class infrastructure and development facilities spread across the globe. We are an end to end solution provider in Banking & Financial Services, Telecom, Healthcare, Manufacturing & Energy verticals and have successfully delivered $650 million worth of projects for more than 20 of the Fortune 500 companies. We have more than 4500 highly skilled professionals. We offer an array of services that includes Application Development, AI & ML, Big Data & Analytics, Visualization & BI, RPA, Cloud, Mobility, Agile & DevOps, QA & Test Automation and Infrastructure Management. Wissen is uniquely positioned to help you with your needs in Building Enterprise Systems, Implementing a Digital Strategy (AWS, Azure & Salesforce) and Gaining Competitive Advantage with Business Transformation. Wissen utilizes its multi-location facilities and industry standard processes, such as ITIL to provide the ‘best-in-class’ cost-effective solutions that promise maximum returns on minimum IT spend.

Pricing Details

Free

You can fully use this solution without payment.

More From This Provider

Bulk Lead Conversion Wizard
by Wissen Infotech
Multiple Lead Converter (MLC) helps in converting multiple leads in ease and effective way. This is a great asset to Salesforce users, who already have the skills to qualify the leads, and know when to convert the lead.

Wissen
by Wissen Infotech
Established in the year 2000 in the US, we have global offices in US, India, UK, Australia, Mexico and Canada, with best in class infrastructure and development facilities spread across the globe.

Agent Performance Survey
by Wissen Infotech
The Survey is an email-based platform that is received in an email format to judge the agent's progress after fixing the issue.

Multiple Opportunity Transfer
by Wissen Infotech
Goal of the accelerator is to transfer bulk records of any object in SF from one user to another user within the organization based on their profile and permission sets, allowing admin/user to transfer the records based on their requirement.