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Native WhatsApp & Journey Automation for Salesforce

Increase conversions with WhatsApp-first customer engagement in Salesforce.

Overview

WhatsApp Official Business API-powered 2-way messaging with multi-step journey automation and optional email orchestration inside Salesforce.

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  • Native 2-Way WhatsApp Messaging Inside Salesforce Send and receive WhatsApp messages directly from Lead, Contact, and Opportunity records.

  • Official WhatsApp Business API Integration Built on approved API numbers for secure, scalable, enterprise-grade messaging.

  • Multi-Step Journey Automation Create time- and action-based WhatsApp-first nurture flows with branching logic.

  • Bulk WhatsApp Campaigns from Salesforce Launch targeted outreach campaigns without leaving your CRM.

  • Real-Time Engagement Tracking Track sent, delivered, read, and replied statuses inside Salesforce.

  • Barcode & QR Code Triggered Automation Instantly trigger WhatsApp engagement when a code is scanned at events or campaigns.

  • Admin-Friendly Configuration No-code setup designed for Salesforce Admins. Quick deployment and easy management.

  • Cold Lead Reactivation Engine Automatically nurture inactive leads and convert untapped databases into pipeline.

  • Centralized Customer Communication History Maintain complete conversation visibility across teams for better collaboration and follow-up.

MsgFlowX is a Salesforce-native WhatsApp engagement and journey automation platform built on the official WhatsApp Business API. It enables businesses to automate 2-way WhatsApp communication, orchestrate multi-step journeys, and nurture leads directly inside Salesforce. No external dashboards. No disconnected tools. No manual follow-ups. Everything runs inside SF. THE BUSINESS PROBLEM Most businesses use WhatsApp outside SF. Sales teams manually message leads. Follow-ups are inconsistent. Cold databases remain inactive. There is no structured nurturing. No clear engagement visibility. This results in: • Missed follow-ups • Lower response rates • Slower conversions • Poor communication tracking • Operational inefficiencies MsgFlowX solves this. WHAT MSGFLOWX DELIVERS MsgFlowX transforms SF into a WhatsApp-first engagement engine. It enables: • Native 2-way WhatsApp messaging • Time- and action-based journey automation • Bulk WhatsApp campaigns • Barcode-triggered automation • Multi-step nurturing flows • Engagement tracking (sent, delivered, read, replied) BUILT ON OFFICIAL WHATSAPP BUSINESS API Works with approved Business API for secure and scalable messaging.

Categories

Business Needs
Sales
Productivity
Marketing Automation
Personas
Business Operations Manager
Business User
Marketer
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Sales Programs
Supports Sales Programs, which provides sales teams with AI-powered coaching, actionable insights, and automated program delivery. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Agentforce
Multiple Currencies
Person Accounts
Salesforce Shield
Sales Programs
Managed Package
Lightning App Builder
Salesforce Mobile

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