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RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription

Power the future of customer engagement

Overview

RingCentral RingCX for Salesforce Voice brings robust telephony service to your Omni-Channel to increase agent productivity, providing intelligent voice queuing & routing, IVR integration, live transcription and more!

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See How RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription Works

  • BRING YOUR OWN TELEPHONY: Bring RingCentral telephony to your Service Cloud Omni-Channel for unbeatable voice service

  • SINGLE PANE OF GLASS: Handle inbound/ outbound/ transfer calls with live transcriptions and after contact work from your Service Cloud Omni-Channel together with your other channels

  • LEVERAGE AI POWER: Powered by Salesforce Einstein AI, boost your agents by sending personalized recommendations/ conversation summaries during the voice call

  • TIGHT INTERACTION WITH SALESFORCE DATA: Capture Voice interactions in Salesforce, enabling supervisors to access complete insights into agent performance, call metrics, and other analytics

SELL - RingCentral RCX for Service Cloud Voice provides the call service within Salesforce. It allows the agents to stay within Salesforce interface while assisting customers in the contact center. Utilize IVR and Einstein AI to assist the agent with quality, consistency, and personalized customer interactions. SUPPORT - Identify customers based on the incoming phone numbers or channel identifiers, combined with information captured within Salesforce. Use predefined routing rules to direct voice calls to the agent best equipped to resolve each customer’s concerns. WORK FROM ANYWHERE - Connect on Windows and Mac, using any popular browser leveraging WebRTC. Scale your contact center resources up and down according to your business needs. RELIABLE - Prevent downtime and scale infinitely with modern cloud architecture. Run all functions of your platform with triple redundancy, running across three geographically dispersed data centers at a time. Avoid manual intervention and rerouting of interactions with active failover.

Categories

Personas
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder

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