Tavant Warranty On-Demand

Tavant Warranty On-Demand (TWOD) is the only native warranty management app on the Salesforce platform that enables closed-loop warranty management, helping clients reduce warranty costs, increase supplier recovery and improve aftermarket efficiency.

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PRODUCT REGISTRATION • Manage product information • Register products for warranty and keep track of product resale CLAIMS MANAGEMENT • Simplified claim entry, with support for pre-authorization, flexible to handle repair and complete unit returns • Automated claim approval and rejection, using comprehensive rules and processes • Exhaustive claims process, accommodating re-open, appeal and failed part return analysis. SERVICE CAMPAIGNS MANAGEMENT • Setup and manage recall and other service campaigns • Fully Automated process – from notification to customer till payment from supplier supporting campaign • Out of box reports and KPI’s to track the progress of campaigns SUPPLIER RECOVERY • Manage recovery contracts • Complete recovery claim workflow, with an option for suppliers to provide real-time feedback • Auto adjust supplier accounts based on recovery contracts WARRANTY SETUP AND ADMINISTRATION • Manage labor rates, pricing rules, and other modifiers • Define and manage all warranty plans (including extended warranty), associated applicability terms • Manage service products, bill of material, technician certification, and service provider information