Empolis Industrial Knowledge for Salesforce®
Measurably better service thanks to intelligent knowledge management
Overview
Empolis Industrial Knowledge is an AI-based portal in your Service Cloud, helping support agents to quickly identify the right solution for complex customer cases and thereby sustainably increase customer satisfaction.
OUTSTANDING SEARCH RESULTS WITHOUT DETOURS AI-based intelligent search function guides agents directly to the information needed, while seamless integration of any data source eliminates the burden of switching between various systems.
HIGHER FIRST TIME FIX RATES THANKS TO DIGITALIZED EXPERTISE Interactive, guided troubleshooting effectively narrows down the problem and illustrates step-by-step how it is solved and turns inexperienced staff into experts within mere minutes.
FASTER SERVICE SUPPORT WITH SEAMLESS INTEGRATION Delivering all information via an API interface, even if data sources reside outside of Salesforce. Semantic search based on customer cases highlights the relevant text passages in service documents.
Empolis Industrial Knowledge for Salesforce enhances your Service Cloud with valuable service expertise, helping your agents solve customer cases more quickly and efficiently. Within the integrated sidebar, employees easily access intelligent search functions or decision trees. With digitalized expert knowledge at hand, they are simply guided to solutions for complex problems. By adding Empolis Industrial Knowledge to your service portal, your customer service is not only substantially improved, but it also becomes a job to work with. The intelligent extension provides access to all information within your service organization in just a few clicks. Decision trees and semantic search make troubleshooting extremely fast and optimize the first fix rate. This results in 31% shorter processing times and 43% fewer escalations to 2nd level support. Deliver better customer service with the all-in-one intelligent knowledge platform Empolis Industrial Knowledge.
Categories
- Business Needs
- Customer ServiceField ServiceAgent Productivity
- Personas
- Service Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package