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Empolis Industrial Knowledge for Salesforce®

By Empolis Information Management GmbH

Measurably better service thanks to intelligent knowledge management

Starting at €9.5   EUR/user/month
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Business Need
Customer Service
Field Service
Agent Productivity
Requires
Sales Cloud
Service Cloud
Platform Cloud
Compatible With
Sales Cloud
Service Cloud
Experience Cloud

Empolis Industrial Knowledge is an AI-based portal in your Service Cloud, helping support agents to quickly identify the right solution for complex customer cases and thereby sustainably increase customer satisfaction.

Highlights

OUTSTANDING SEARCH RESULTS WITHOUT DETOURS AI-based intelligent search function guides agents directly to the information needed, while seamless integration of any data source eliminates the burden of switching between various systems.

HIGHER FIRST TIME FIX RATES THANKS TO DIGITALIZED EXPERTISE Interactive, guided troubleshooting effectively narrows down the problem and illustrates step-by-step how it is solved and turns inexperienced staff into experts within mere minutes.

FASTER SERVICE SUPPORT WITH SEAMLESS INTEGRATION Delivering all information via an API interface, even if data sources reside outside of Salesforce. Semantic search based on customer cases highlights the relevant text passages in service documents.

Provider Details

Empolis Information Management GmbH
67657 Kaiserslautern, Germany
Founded
2012
Website
Email
Phone
+49 (631) 68037-0

Empolis is the leading provider of Smart Information Management software for comprehensive creation, management, analysis, intelligent processing and provision of all information relevant to a business processes. The Empolis approach combines knowledge with content management, according to the motto “DECIDE. RIGHT. NOW.”

Pricing Details

Empolis Industrial Knowledge© is required and must be purchased externally. This is the only way the Salesforce integration works.

Default Plan

€9.5 EUR/user/month

Lowest Starting Price

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