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SERVICE 1 Field Service Management

By SERVICE 1 GmbH

SERVICE 1 - the modular Field Service Management Solution

Paid  
Business Need
Customer Service
Field Service
Requires
None

Smarter Field Service for Salesforce With SERVICE 1, cut order-to-dispatch to under one minute and reduce call center costs by 40%. Get a complete solution with AI, route optimization, mobile apps, and portals for customers and partners.

  • Service1mobile

  • SERVICE 1 in use at Stiebel Eltron

  • SERVICE 1 in use at LPR Group

  • SERVICE 1 in use at SMA Solar

Highlights

SERVICE 1 is the only solution for field service, offering automated scheduling, AI & route planning. The Advanced Scheduling Engine® creates work orders directly from product alerts (IoT) and improves productivity from call center to service delivery.

Self-service portals increase the total service experience for customers and offer seamless integration for partners. Customers benefit from a 24/7 service availability as well as bidirectional transmission of field service orders and reports.

Mobile apps come with on- and offline features and give access to the complete field service process: spare parts logistics, time reports, services contracts and history, technical documents or digital signature. Available for all major operating systems

Provider Details

SERVICE 1 GmbH
An der Talle 89, 33102 Paderborn, Germany
Founded
1987
Website
Email
Phone
+49 52 52 9891-0

SERVICE 1 (formerly GMS Development) is a modern leader in Field Service Management, empowering businesses worldwide with over 30 years of expertise. Trusted by global market leaders like Coca-Cola, Thermo Fisher, Stiebel Eltron, and Miele, our solutions are used by more than 30,000+ users in 60+ countries. We deliver excellence in service operations, enabling organizations to thrive in an ever-evolving landscape. Built entirely on the Salesforce platform, our cutting-edge software is a fully integrated Field Service Management solution designed to elevate customer experiences. As a trusted Salesforce partner for over 20 years, SERVICE 1 leverages the latest innovations from the Salesforce ecosystem to deliver customizable, AI-powered solutions with unique features, ensuring seamless implementation and consistent success for even the most complex projects – on time and within budget. Driven by innovation, SERVICE 1 continuously enhances the technological foundation of service processes, creating sustainable improvements in efficiency and customer satisfaction.

Pricing Details

Contact us for further details and special pricing based on your total volume. Different pricing options are available for different user types. Please review pricing here: https://www.service1.com/en/service-1-direct-contact/

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