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CronSights SLA & Lifecycle Metrics — Meet Every Customer Commitment

What managers need to expose and solve SLA breaches

Overview

Expose SLA breaches and understand the lifecycle of every case your service desk handles. CronSights SLA & Lifecycle Metrics delivers vital data to optimize service desk performance in the Service Cloud.

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  • Measure changes, events, and durations in a support case’s lifecycle, including time in each queue and in each status, in total and during business hours.

  • Identify the stages that take more time, leading to inefficiency and SLA breaches.

  • Deliver better workflow to shorten your processes and stay ahead of internal and external commitments.

CronSights SLA & Lifecycle Metrics offers complete access to the entire lifecycle of every support case. It’s a powerful performance-measurement tool that operates natively in Salesforce, and helps you easily and precisely identify where and why SLA breaches occur and how to improve the workflow. Every manager needs to know their service desk inside and out. CronSights SLA & Lifecycle Metrics exposes the entire support process and all of the stages in a case’s lifecycle. You get accessible data that you can easily analyze to improve performance. The app delivers vital lifecycle data, including: • Resolution within SLA • Business hours to First Response • Total Resolution Time in business hours • Time in each Status and Owner/Queue • Longest delay in queue • Transfer rate What’s more, CronSights SLA & Lifecycle Metrics is not just for cases. Contact us to find out about its benefits for additional objects and features. Visit our website to discover why CronSights is the leading performance metrics solution for the Service Cloud.

Categories

Business Needs
Agent Productivity
Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Lightning Ready
Managed Package

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