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Complaints Pro for All Industries
Complaints, Quality and Compliance Software
- Industries
- Consumer Goods
- Business Need
- Customer ServiceCollaboration
- Requires
- Platform Cloud
- Compatible With
- Sales CloudService CloudPlatform Cloud
Your customer-centric, cloud Complaints, Quality & Compliance management software that helps you handle every customer complaint timely and efficiently, as well as aggregate customer insights empowering you to improve your products, services and processes
Highlights
Streamlined Communication Management Send and receive both emails and SMS directly from Complaints Pro, with email signatures and ‘from email address’, that reflect the brand the complaint is related to.
Case Management Streamlined end to end processing of all cases regardless of severity, whilst adhering to required SLA targets and other regulatory requirements, with key features such as: - Role based privileges - Evidence management - Evidence Timeline
Analytics and Reports Provides interactive dashboards, an extensive report library, and ad-hoc report design tools with full drill-down support. Reports can also be delivered daily, weekly or monthly to your mailbox
Workload Tracking Track open cases, investigations, and to-do’s by due date, severity, and other criteria. View items that need actioning in a variety of formats, including monthly calendar view, Kanban, and list/detail views
Intuitive Information Capture Self-guided wizards make it easy to capture lodged as open and closed on first contact complaints. Also, clever features like 'email drag and drop from outlook directly into a case file' allow you to gather evidence with ease
Provider Details
Causia
Melbourne, Australia
For the past 20 years, we at Causia® have been dedicated to providing the only industry-specific complaints, quality and compliance software in Australia. Inspired by 'Best Practice', and devoted to our customers, our products have on overarching goal: 'To completely relieve our customers of all stress, worry, and concern regarding Complaints, Quality and Compliance management' We serve the following industries: Superannuation Funds Superannuation Services General insurance Banking Insurance Underwriters Food Safety Manufacturing Higher Education Government Community Services (NFP) Travel
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
- We offer multi-year contract discounts - Pricing can be tailored to your businesses specific circumstances
Case Manager
$50 AUD/user/month
Lowest Starting Price
Case Collaborator
$10 AUD/user/month
Lowest Starting Price
Complaints Pro Platform
$1,000 AUD/company/month
Lowest Starting Price