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Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

By Unaric

Native Teams Phone in Salesforce. No third-party telephony platform

$47   USD/user/month
Industries
Horizontal Product
Business Need
Sales
Customer Service
Telephony
Requires
Sales Cloud
Service Cloud
Platform Cloud
Compatible With
Marketing Cloud Engagement
Financial Services Cloud
Health Cloud

Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV).

Highlights

✔ NO THIRD-PARTY TELEPHONY PLATFORM Teams stays the phone system. No third-party telephony platform in the middle.

✔ GOVERNED IN TEAMS ADMIN CENTER Numbers, queues, routing, dial plans, caller ID, and calling policies stay managed in Teams. No duplicate setup and no separate telephony platform to maintain.

✔ QUEUE NAME AND CALLER ID AT RING TIME See the Teams queue name and caller identity as the call rings in Salesforce, using your existing Teams call queues and routing behavior.

✔ TRUE MOBILITY ACROSS DEVICES Calls log to the Salesforce record whether reps answer in Salesforce or in the Teams app (desktop or mobile)

✔ FAST PATH TO FIRST CALL, NO TELEPHONY REBUILD Approve two Microsoft apps, install the Salesforce managed package, assign users, and you’re live. Keep your Teams numbers and call queues as-is.

✔ LEADERSHIP VISIBILITY IN SALESFORCE Turn Teams calling into measurable Salesforce reporting: queue-level performance, agent call volume, answered vs missed, and out-of-hours visibility for staffing decisions

✔ SERVICE CLOUD VOICE WORKSPACE OPTION Support Salesforce Voice / Service Cloud Voice (SCV) as the agent workspace while Teams Phone stays governed in Teams Admin Center. Unaric connects the two without adding a third-party telephony platform.

Provider Details

Unaric
London
Social Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
Pledge 1%
Founded
2023
Website
Email

Unaric’s mission is to help customers scale smarter, move faster and deliver better customer experiences by enhancing the Salesforce platform. We unify Salesforce applications, providing domain-specific products, supported by real people, that unlock AI investments quickly. Built for smarter working We bring over 100+ years of combined Salesforce experience to every application and process - all with the aim of helping teams work faster, scale smarter and deliver more with less. Power AI agents We help Salesforce-first enterprises turn scattered activity into structured, AI-ready data - so every application becomes part of a connected, intelligent system One Suite. One Experience. From communications through to payments, reporting, and training, our apps share a unified mission, data model, and support team. Beautifully simple Our applications are built to work seamlessly together inside your Salesforce org. Unaric provides the connecting fabric between Salesforce apps, resulting in cohesive user experiences.

Pricing Details

Minimum billing: 15 users (accounts with fewer than 15 users are billed for 15). Volume discounts available. Enterprise pricing on request. Questions or quotes: sales@unaric.com

Microsoft Teams Phone Connector for Salesforce

$47 USD/user/month

Connector for Other Telephony Systems (Non-Teams)

$27 USD/user/month

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