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b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

Omni-Channel CTI integration for Cisco Contact (CCE and CCX)

Overview

The best way to connect the Salesforce CRM with the Cisco Contact Center is with b+s Connects — created for, and endorsed by Cisco. The web-based, Lightning ready gadget is designed to save time and money with each and every customer contact.

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See How b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement Works

  • Agents can manage voice, case, email, and omni-channel interactions, all within the CRM.

  • Seamless Open CTI integration with the Salesforce GUI streamlines agent workflow by creating a “single pane of glass.”

  • Optimized caller routing configurable through user-defined rules designed to ensure customers are put in touch with the right agent, right away, every time.

  • Support for real-time WCCAI transcription that empowers Salesforce Einstein and improves agent efficiency and accountability.

  • Salesforce Sales Engagement (formerly High Velocity Sales) ready.

  • Cisco Mobile Agent ready.

Placing interaction and agent state control inside of Salesforce streamlines contact handling and means that agents won’t constantly have to spend time tabbing back and forth between applications when searching for information—fast service means happy customers. Easy to configure, and even easier to use, this transparent and powerful CTI solution is simply the smart choice when selecting a Salesforce connector. This responsive, interactive tool showcases our Salesforce connector like never before: https://www.bucher-suter.com/interactive-salesforce/

Categories

Business Needs
Agent Productivity
Telephony
Admin & Developer Tools
Industries
Horizontal Product
Personas
Administrator
Business Operations Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Salesforce Shield
Managed Package

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