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b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

By Bucher + Suter

Omni-Channel CTI integration for Cisco Contact (CCE and CCX)

Starting at $35   USD/user/month

Discounts available for nonprofits

Industries
Horizontal Product
Business Need
Agent Productivity
Telephony
Admin & Developer Tools
Requires
Sales Cloud
Service Cloud
Compatible With
Financial Services Cloud
Health Cloud
Government Cloud

The best way to connect the Salesforce CRM with the Cisco Contact Center is with b+s Connects — created for, and endorsed by Cisco. The web-based, Lightning ready gadget is designed to save time and money with each and every customer contact.

Highlights

Agents can manage voice, case, email, and omni-channel interactions, all within the CRM.

Seamless Open CTI integration with the Salesforce GUI streamlines agent workflow by creating a “single pane of glass.”

Optimized caller routing configurable through user-defined rules designed to ensure customers are put in touch with the right agent, right away, every time.

Support for real-time WCCAI transcription that empowers Salesforce Einstein and improves agent efficiency and accountability.

Salesforce Sales Engagement (formerly High Velocity Sales) ready.

Cisco Mobile Agent ready.

Provider Details

Bucher + Suter
Worblaufen, Switzerland | Denver, CO, USA
Social Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
Pledge 1%
Founded
1981
Website
Email
Phone
800-917-9060

Contact centers are under pressure to improve service quality while reducing cost to serve. Disconnected systems, fragmented data, and manual workflows make that difficult. Bucher + Suter helps you make your contact center and Salesforce work as one system. As a contact center transformation partner, we connect Cisco platforms, including UCCX, UCCE, and Webex Contact Center, with Salesforce and the wider service ecosystem, aligning routing, agent experience, data, and workflows so performance improves across every interaction. Our solutions go beyond CTI to create a unified, omnichannel service environment with better agent context, less manual work, and seamless customer journeys. As an Agentforce Contact Center consulting partner, we help design and operationalize AI-driven service models within Salesforce. We stay accountable beyond go-live, continuously improving how your systems perform so your contact center runs more efficiently and delivers measurable value over time.

Pricing Details

You must pay to use this solution. Discounts are available for nonprofits.

Actual connector pricing and discounts are dependent on deployment model and license volume. Please contact Bucher + Suter or your local Cisco reseller for a price, quotation and demonstration.

Default Plan

$35 USD/user/month

Lowest Starting Price

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