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Resource Hero: Resource Management And Time Tracking Made Easy

Optimize Projects, Maximize Profits, and Save Time Doing It

Overview

See How Resource Hero: Resource Management And Time Tracking Made Easy Works

  • Turn Projects into Profits. Identify your most profitable opportunities quickly and clearly. Allocate resources based on expertise, certifications, and availability, ensuring each project is perfectly staffed for maximum profitability and success.

  • Visualize and Forecast with Confidence. See workload clearly with an easy to use, spreadsheet like timeline: - Who’s available and equipped for this project? - Foresee potential bottlenecks. - Always know if your team can handle more work.

  • Easily organize and assign your team. Quickly adjust staffing to meet changing demands, eliminate idle time, and avoid resource burnout. Organize by team or talent, and ensure they are aligned with the projects where they can make the greatest impact

  • Assign skills to people and people to work. Assign the right people using attributes like expertise, certifications, locations, and more. When staffing your projects, view resources ranked based on criteria match and resource availability.

  • Forecast project workload. Look into the future to understand your teams’ workload with our Forecast Matrix, an intuitive spreadsheet-like timeline that lets you quickly capture and edit your allocation plans.

  • Simplify Time Tracking, Everywhere Your Team Works. Track billable and nonbillable hours effortlessly within Salesforce, Gmail, MS Outlook, and mobile apps. Capture accurate time data for faster invoicing and streamlined reporting.

  • Take Snapshots to Track Forecast Changes. As your project evolves due to scope changes, staffing challenges, or other issues, capture a point-in-time picture of your forecasts to analyze how these changes unfold over time and affect project health.

  • Data-Driven Decisions at a glance Make data-driven decisions and course-correct faster with out-of-the-box reporting. Whether you’re an individual, a team lead, or the CEO, you can visualize the big picture or drill down to the smallest detail.

  • Fully Flexible, Completely Native. Built on Salesforce, Resource Hero seamlessly integrates with your existing processes. Automate workflows with Salesforce Flow, customize reports, and adapt the solution to fit your unique business needs without.

Is Resource Hero the right fit if you? If you answer “yes” to one or more of these questions, you should call us: • Do your employees typically work on multiple projects and multiple customers? • Is all your resource forecasting, time tracking and project management spread out over several tools and spreadsheets? • Are you unable to confidently say how busy each member of your team will be, weeks and months from now? • Are you finding other tools too expensive, overblown, or inflexible for your needs? • Are you inadequately equipped to use reports from past work to improve the accuracy of future work? • Do you find your people are sometimes overworked and other times underutilized, and wish you could balance the workload? • Are you making staffing decisions based on hunches, and gut-feeling without the use of any quantitative data?

Categories

Business Needs
Productivity
Project Management
Time & Expense
Industries
Horizontal Product
Professional Services
Personas
Business Operations Manager
Consultant
Service Agent / Supervisor
Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
Native App
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Community Builder
Managed Package
Lightning App Builder
Salesforce Mobile