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InGenius | Computer Telephony Integration (CTI) for Service and Sales
Connects phone systems to Salesforce for sales & service team productivity
- Industries
- EducationFinancial Services
- Business Need
- Telephony
- Requires
- Sales CloudService Cloud
- Compatible With
- Financial Services CloudHealth CloudManufacturing Cloud
Whether you're looking for a classic CTI solution or an enterprise connector to power Salesforce Voice, Upland InGenius has a solution. Connect Avaya, Cisco, Genesys, & Asterisk phone systems.
Highlights
BENEFITS Improve Customer Satisfaction • CTI puts caller information at the agent's fingertips. • Provides a warm start and eliminates redundant questions to callers with call pop and screen transfer. • Streamlines customer authentication.
Increase Productivity • Tracks customer interactions in a single view. • CTI saves an average of 1 minute/call, increasing call capacity. • Squashes pain points for agents like repetitive data entry, clunky transfers and difficult workflows.
Gain a 360° View of Customer Interactions • Gives visibility into all customer touchpoints with consistent call logging and enhanced CTI call reports. • Tracks agent efforts in detail for compensation and benchmarking.
Open CTI End of Life: Plan Your Path Forward Open CTI is retiring soon. InGenius helps you transition to Salesforce Voice without disrupting your contact center or replacing your telephony. For more info see our InGenius for Salesforce Voice listing.
Provider Details
Upland Software
Austin, TX
Upland helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Our growing library of products delivers the "last mile" plug-in processes, reporting, and job specific workflows that major cloud platforms and homegrown systems don’t provide. We focus on specific business challenges and support every corner of the organization, operating at scale and delivering quick time to value for our 1,800+ enterprise customers. To learn more, visit www.uplandsoftware.com.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Please contact our team at kcmpartner@uplandsoftware.com to discuss pricing, volume discounts and see a demo. Warning - Using InGenius may cause symptoms of increased productivity and happy employees!
Default Plan
$32 USD/user/month