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Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce
Native surveys. Real Salesforce data. Higher response rates.
Starting at $2,500 USD/orgs with up to 100 Salesforce users/year
Discounts available for nonprofits
- Industries
- Horizontal Product
- Business Need
- Customer ServiceSurveysRatings & Reviews
- Requires
- None
- Compatible With
- Sales CloudService CloudGovernment Cloud
Capture voice of customer feedback directly in Salesforce, no integration required. Send post-case surveys, measure NPS and CSAT, and automate follow-ups with data that never leaves your org.
Highlights
100% SALESFORCE NATIVE No complex integration to manage, and data doesn't leave Salesforce. Automatically send surveys related to standard or custom objects. Authorized users can instantly view and act on survey results captured in Salesforce.
EASY, TAILORED SURVEYS Simple drag & drop helps users build customized surveys with a user-friendly no-code builder. Conditional/Skip Logic: Show relevant questions based on responses and Salesforce data, providing a personalized experience.
READY-TO-USE TEMPLATE LIBRARY Customizable survey templates for Net Promoter Score® (NPS®), Customer Satisfaction (CSAT), Customer Effort Score (CES), Likert Scales, Thumbs Up/Down, and Questionnaire with previews.
FLEXIBLE SURVEY DELIVERY Automate customer feedback and NPS surveys in Salesforce. Send a post-case survey, email survey, or chat link. Truly unlimited sends with no volume overage fees.
REAL-TIME SURVEY ANALYTICS Get immediate insights like customer sentiment with charts, word clouds, & pre-built dashboards. Monitor responses for key trends and specific criteria. Capture user meta-details for deeper analysis.
AGENTFORCE EXTENSION Survey in Salesforce Messaging! Agentforce extension works in Messaging for In-App and Web (MIAW) channel. Your AI Agent can identify the correct survey program, pre-create survey records, send survey links, and update records.
Provider Details
Vicasso
Hamilton, NJ, United States
- Social ImpactPledge 1%This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
- Pledge 1%
Founded
1996
Website
Email
Trust Center
Phone
+1 609.570.7200Resolve cases faster, at lower cost, on cleaner data. Vicasso builds native Agentforce Service solutions that help service and support teams run leaner as their workforce becomes part human, part AI agent. We started as a Salesforce customer in 2004, hit the same service gaps you're hitting now, and built our way out of them. That made us a Salesforce partner in 2009, and since then we've built service technology exclusively for the Salesforce Platform. It's all we do. Our solutions are counted on by service leaders, contact centers, and Salesforce-certified experts across 25+ countries and every Salesforce release. Behind them stands a team of in-house, onshore experts with the proof to back it up: an NPS of 92, 500+ 5-star reviews on the Salesforce AgentExchange, and millions in cost savings for our customers. Book a demo to see how we accelerate service for the AI era: https://www.vicasso.com/demo
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Starting at $2,500 for orgs with up to 100 Salesforce users. $1,000/yr for each additional 100 Salesforce users. Contact us to discuss discounts for bundling, volume, and term. Call +1 609.570.7200. 14-day free trial.
Simple Survey
$2,500 USD/orgs with up to 100 Salesforce users/year
Free trial available for 14 days
Lowest Starting Price
+100 Salesforce Users
$1,000 USD/additional 100 Salesforce users/year
Guided Setup
$2,350 USD/org/one-time payment