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NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center
NICE CXone Salesforce Agent —Personalized Customer Experience
- Industries
- Financial ServicesGovernmentHealthcare & Life Sciences
- Business Need
- Telephony
- Requires
- Sales CloudService CloudMarketing Cloud Engagement
- Compatible With
- Health CloudGovernment Cloud
Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader.
Highlights
Improved CX: Save at least 2 minutes per call by synchronizing contact center and CRM information. Leverage customer data to optimize interaction routing. Improve CSAT scores by personalizing the omnichannel customer experience. Easy channel elevation.
Handle 10% more calls: Integrate contact center controls within Salesforce. Automatically create and map contact information to objects, e.g., cases, contacts, accounts and tasks. Skills-based routing directs digital channels to the best-suited agent.
Reduced training costs: No custom development required for this pre-built integration. Eliminate toggling between multiple applications & simplify the agent experience. Integrated WEM capabilities let agents manage schedules & performance in Salesforce.
Provider Details
NICE CXone
Salt Lake City, Utah
- Social ImpactPledge 1%This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%Diverse-Owned BusinessThis company is at least 51% owned or operated by members of one or more of these groups: women, veterans, minorities, person(s) with disability(ies), and the LGTBQ community. To learn more, review the certification provided by the company.
- Pledge 1%Diverse-Owned Business
Founded
1997
Website
Email
Phone
1-866-965-7227NICE CXone, the contact center platform that integrates into Salesforce, is part of NICE- a global provider of both cloud and on-premises enterprise software solutions that empower better customer experience (CX) through analytics, workforce engagement, contact center software and more. NICE also helps organizations of all sizes ensure compliance and combat fraud. NICE has over 25,000 customers in more than 150 countries, including over 85 of the Fortune 100 companies.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
You must have an active NICE CXone account for the Salesforce Agent to work. NOTE: $20/per month / agent for NICE CXone customers. (For full pricing contact us.)
Default Plan
$20 USD/user/month