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Medallia Sales & Service Experience for Salesforce

By Medallia, Inc.

Embed the voice of the customer in your CRM

Starting at $10,000   USD/company/year

Discounts available for nonprofits

Industries
Healthcare & Life Sciences
Financial Services
Business Need
Surveys
Requires
Sales Cloud
Service Cloud
Financial Services Cloud
Health Cloud
Compatible With
Government Cloud

Medallia helps the world’s best-loved brands deliver great customer experiences. Connect Salesforce to the Medallia Experience Cloud and deliver insights to your Sales and Service teams that show them where to focus for improving account relationships.

  • 60 seconds with Medallia

Highlights

Gain a complete view of customers: integrate feedback data and analytics with Salesforce data, so your customer-facing teams have a more accurate understanding of their account relationships.

Trigger feedback surveys with ease: automatically initiate requests for experience feedback across the customer journey — from important moments in a sales cycle to relationship activities and touchpoints.

Streamline workflows to close the loop: accelerate follow up with detractors to show them you value their input, and use customer feedback for collaboration to continually improve relationships.

Provider Details

Medallia, Inc.
San Francisco
Social Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
Pledge 1%
Founded
2001
Website
Email
Phone
1-866-562-1834

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia Experience Cloud™, a software-as-a-service platform, to help them capture feedback everywhere their customers are (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action—from the C-suite to the frontline—to improve their performance. This methodology empowers your employees to make smarter, more informed daily decisions so they can deliver better customer experiences. Through our software, companies can build more loyal customer relationships, grow faster, reduce costs, and improve corporate culture. At Medallia we are obsessed with turning customer feedback into great companies.

Pricing Details

You must pay to use this solution. Discounts are available for nonprofits.

There is a tiered license fee to use this app and you will need both Salesforce API permissions and a Medallia license. To learn more contact: engage@medallia.com

Default Plan

$10,000 USD/company/year

Lowest Starting Price

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