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Partner Renewal Workspace - maintenance and subscription renewals for ICT VARs

Unified SMARTnet, SMARTcare and Subscription contract management

Overview

PrW automates maintenance contract and subscription management. It identifies hardware refresh opportunities for devices at or near EoX status and enhances the full renewal-to-quote lifecycle through integration with Salesforce.

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  • Service contract data becomes available to those in your org who need it, when they need it. Every department in your organization can benefit from immediate access to accurate data and business analysis, reducing your dependency on CSCC.

  • Increase your Service Renewals Rate and earn more revenue, margin and higher Cisco rebates. Advanced analytics tied to your CRM provide all the tools necessary to create any type of report, dashboard or advanced BI.

  • Improve Customer satisfaction with quicker response to inquiries from your own CRM. No more bottlenecks with online portals and specialized employees required to look up the data. Deploy customer self-service portals to selectively share critical data.

PrW seamlessly integrates the reseller’s SMARTnet and SMARTcare contract data from CSCC into their CRM platform. This eliminates the need for manual copy/paste of data from Excel and other sources. PrW places the data securely into an environment that is able to serve the entire sales organization’s need for timely and relevant information and provides advanced business analytics. Other vendors’ Service contract data may also be integrated, providing a unified view for each Customer. PrW makes contract data available to any employee at the time and place it is needed; enhancing customer satisfaction by reducing response time. Targeted BI and dashboards drive new opportunities by analyzing LDoS, expiration dates. Advanced analytics can compare Sales Orders with the install base to find uncovered equipment.

Categories

Business Needs
Integration
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package