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Charket - For Better Understanding Your WeChat Customers

Social CRM Made Easy with Charket

Overview

Charket connects WeChat OA and mini program into Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Pardot and Community Cloud. By using Charket, you can promote your branding, close deals and support your customers from within Salesforce.

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  • Enable WeChat marketing automation for lead generation & nurturing through Salesforce Marketing Cloud or Pardot.

  • Conduct social selling that covers lead segmentation & qualification and closing deals with Salesforce Sales Cloud.

  • Support WeChat customers and collect their feedback on customer satisfaction from within Salesforce Service Cloud.

Charket supports Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Pardot and Community Cloud. By using Charket, you can: • manage your online and offline marketing events. • use WeChat QR codes to enable interactions with WeChat users. • create H5 forms to collect WeChat user contact information and link WeChat users with Salesforce leads and contacts. • schedule and track sales activities and close deals using Charket mobile app. • add WeChat Live Chat to Service Lightning Console. • implement field service to support customers onsite. • collect payments from WeChat customers. • utilize Charket chatbot to offer WeChat customers instant support and reduce customer support cost. • enable SSO to allow WeChat customers to access your customer community from within their WeChat. * WeChat is a trademark of Tencent.

Categories

Business Needs
Chat & Web Conferencing
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package

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