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TeamViewer Remote Support and Access

By TeamViewer Germany GmbH

Improve first-call resolution rate with high visibility of process KPIs

Paid Add-On Required  

Payment required for external services or products

Try It
Industries
Horizontal Product
Healthcare & Life Sciences
Manufacturing
Business Need
Customer Service
Agent Productivity
Field Service
Requires
Service Cloud
Compatible With
Sales Cloud
Service Cloud
Platform Cloud

Start remotely connecting people, assets and devices around the globe on the widest array of platforms and technology within your Salesforce environment from anywhere at anytime. Get insights on your support processes leveraging latest AI technology.

Highlights

CROSS-PLATFORM REMOTE SUPPORT Remotely connect to any type of device whether it is an IT device or asset on the shopfloor instantly directly out of Salesforce, or support on tasks in the field requiring physical interactions by using Augmented Reality.

BEST IN CLASS AUGMENTED REALITY SUPPORT Support your customers and field technicians by providing experts a see-what-they-see experience, executed and tracked in Salesforce using TeamViewers Augmented Reality platform.

PROTECTING YOU IS TOP PRIORITY TeamViewer is serious about security, and puts customers and their clients first when it comes to protecting them with the latest in technology. Our infrastructure is ISO 27001 certified and HIPAA and SOC2 compliant.

Provider Details

TeamViewer Germany GmbH
Goeppingen, Germany

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has around 640,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1,800 people globally. In 2024, TeamViewer achieved a revenue of around EUR 671m. TeamViewer SE (TMV) is listed at Frankfurt Stock Exchange and is a member of the MDAX. Further information can be found at www.teamviewer.com.

Pricing Details

Paid Add-On Required

You must pay for a product or service that is external to Salesforce for this solution to work.

A TeamViewer Tensor License with Enterprise Integration addon is needed to use this app.

TeamViewer Tensor + Enterprise Integration addOn

€1,700 EUR/user/year

Free trial available for 30 days

Lowest Starting Price

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