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Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording

By Amazon Web Services (Partner Network)

Bring the Power of Intelligent CTI to Salesforce Service Cloud

Free  

Never requires payment

Try It
Industries
Horizontal Product
Professional Services
Travel, Transportation, & Hospitality
Business Need
Customer Service
Agent Productivity
Telephony
Requires
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Experience Cloud
Compatible With
Experience Cloud
Marketing Cloud Engagement
Financial Services Cloud

The newly updated Amazon Connect CTI Adapter v5 makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect is cloud-based, self-service, and can be set up in minutes.

  • Amazon Connect CTI Adapter for Salesforce Overview and Demo

  • AWS re:Invent 2020: Pushing contact center boundaries with Salesforce and AWS

  • Introducing Amazon Connect

  • Amazon Connect CTI Adaptor

Highlights

Setting up Amazon Connect is easy. With only a few clicks in the AWS Management Console, agents can take calls within minutes. The drag and drop Contact Flow Editor allows you to create effective and efficient customer interactions without any coding.

There is no infrastructure to deploy or manage, so you can scale your Amazon Connect contact center up or down, onboarding up to tens of thousands of agents in response to business cycles.

Amazon Connect runs on AWS proven infrastructure operating in 77 Availability Zones within 24 geographic regions, making it more highly available, fault tolerant and scalable than if a contact center solution was run from a single data center.

Provider Details

Amazon Web Services (Partner Network)
Seattle, WA, US

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.

Pricing Details

Free

You can fully use this solution without payment.

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