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Fave&Follow - Favorites for Experience Cloud Sites
Boost Site Adoption with Favorites & Knowledge Article Subscriptions
Overview
Improve the User experience of your Site with the ability to bookmark key records for easy access and subscribe to knowledge articles to receive automatic content alerts. Compatible with Experience Cloud Sites, fully brandable & easy to manage!
* Keep Members engaged and returning often. * Follow Knowledge Articles: Subscribe to automatic alerts for critical updates with a direct link back to the article * Bookmark Key Records: Quickly access to frequently accessed records
* Favorites reduce clicks and simplify navigation through the Experience Cloud Site, helping to create a customized User Experience * Preload Automated Favorites and Article Subscriptions
* Compatible with Experience Cloud Sites, easy to manage and highly customizable. Match corporate colors and fonts, create custom icons for favorite records, and edit the out-of-the-box email alert templates for follow notifications.
Fave&Follow 2.0 Now Available * Preload Automated Favorites and Article Subscriptions * Improved Reporting * Custom Labels in Favorites Component Fave&Follow improves adoption by allowing Experience Cloud Members to tailor their Site experience to meet their needs. With Experience Cloud Favorites, Users save the records they access most frequently, reducing clicks and simplifying navigation. Similar to a browser bookmark, a User’s Favorites are stored within Salesforce and immediately available only one click away via any browser or device. Fully supported by Reports, Experience Cloud Site Managers can use Favorites to better understand which content is resonating with Site Members and use that data to guide their roadmap. Fave&Follow also allows Experience Cloud Site Members to subscribe to alerts for key knowledge articles. Once an article is followed, the User will receive automatic alerts when the content is updated – prompting them to return to your Site to review the latest updates. [knowledge article subscriptions, favorites for Experience Cloud, bookmark knowledge articles]
Categories
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package