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SessionM Service Cloud Cartridge

Maximize Lifetime Value with Personalized Engagement and Loyalty

Overview

Unlock the power of your SessionM loyalty data into Service Cloud. Through Service Cloud, your customer care agents can view loyalty member profile data. In addition, agents can view and take action on points and offers right in the SessionM module.

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  • Real-Time Data: Orchestrate customer data from disparate sources into one operational profile. Leverage a real-time rules engine to trigger personalized engagement based on customer actions like purchasing a SKU, redeeming an offer, or entering a store.

  • POS Integration and Closed Loop Offers: Through SessionM’s integration with leading POS systems, gain visibility into real-time purchase recognition and attribution, and create single-use closed loop offers that can be redeemed at the point of sale.

  • Loyalty: Set up evergreen rules to reward high value engagement behaviors. Loyalty Cloud powers member account management, points/rewards, status/tiers, and personalized loyalty promotions. View real-time reporting to measure the impact on sales.

Advantages of the SessionM Platform: Stream in customer data from disparate sources to create a single operational customer profile that is updated in real time with every event. Marketers can engage individual customers in real time with personalized messages, offers, incentives and content across any channel based on previous purchase behavior. Leverage predictive analytics and marketing automation to capture every opportunity to upsell, delight and retain your most valuable customers.

Categories

Business Needs
Customer Service
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Person Accounts
Managed Package
Salesforce Mobile

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    by SessionM
    No Ratings
    SessionM empowers the world’s most innovative brands to forge stronger, more loyal and more profitable customer relationships by improving and increasing engagement. This connector publishes real-time loyalty data to SFMC for execution.
    Marketing