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AC Knowledge Management Enterprise: OpenAI-Powered Knowledge Base on Salesforce

Help users find information quickly & deflect up to 70% of support cases

Overview

Boost the standard capabilities of Salesforce Knowledge—now powered by AI! Our app is built natively on force.com for perfect compatibility. Share documentation with customers/partners using OpenAI-enhanced search, while encouraging smarter self-service.

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See How AC Knowledge Management Enterprise: OpenAI-Powered Knowledge Base on Salesforce Works

  • Deliver faster, more relevant article results with OpenAI-powered intelligent search Make it easier for users to find helpful information with advanced search Standard filtering or advanced navigation Star-rating system & article subscriptions

  • Create custom filters and expand data categories Publish and host user-created articles live on the site Organize and manage landing pages Create separate knowledge bases for multiple products

  • Encourage user participation with rewards and points Understand effectiveness with case deflection analytics Understand article and content value among users Prevent data silos Encourage collaboration & self-service

OpenAI-Powered Intelligent Search and Recommendations deliver faster, more relevant article results to users — boosting self-service and satisfaction. Our AI integration enhances both standard filtering and advanced navigation configurations: users can easily search one knowledge base or browse structured guides and manuals. User-Created Articles: Empower your community to contribute valuable content. Articles are saved as drafts until reviewed and published by knowledge managers. Content Collapsible Sections: Navigate directly to any article section without endless scrolling, thanks to expandable sections and anchor links. Article Following & Subscription: Site members can subscribe to articles and get update notifications via email. Rating System: Collect feedback with 5-star or thumbs-up/down ratings to understand article impact. Multiple Knowledge Bases: Manage knowledge bases for multiple products, each searchable separately. Landing Pages for Data Categories: Build unique landing pages organized by category. Case Deflection Analytics: Track case deflection metrics, including page visits, article views, and deflected cases, to measure knowledge base performance.

Categories

Business Needs
Collaboration
Document Management
Agent Productivity
Industries
Financial Services
Healthcare & Life Sciences
High Tech
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Community Builder
Managed Package
Lightning App Builder

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