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Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration

By AXIALYS

Telephony for Contact Centers : CTI, IVR and ACD

€45   EUR/user/month
Try It
Industries
Professional Services
Retail
Travel, Transportation, & Hospitality
Business Need
Customer Service
Telephony
Requires
None

Axialys CCaaS provides a natively Omnichannel Salesforce telephony integration. SaaS and Cloud-Call-Center solution with CTI, IVR configurator, ACD functions

Highlights

Our fully Cloud-based contact center solution, Axialys CCaaS is designed to optimally manage incoming and outgoing calls

User -friendly, intuitive interface for 3 different management levels: agent, supervisor and administrator. Detailed real-time monitoring & statistical reports allowing you to monitor your call center

Axialys provides cloud telephony as well as a cloud-call-center software. Telecom Operator and Editor, we have a complete control on our network, delivering a high level audio quality in voice interactions as well as a drastic cost reductions

Provider Details

AXIALYS
Courbevoie
Founded
1998
Website
Email
Phone
00 ( 33) 08 05 62 56 25

At Axialys, our mission is to provide our customers with customized, reliableand state-of-the-art cloud telecom solutions as they can comfortably develop their business. Our software solution called “Voice Management” includes ACD (Automatic Call Dispatcher), IVR (Interactive Voice Response) and CTI (Computer Telephony Integration). We have developed a Salesforce connector which enables Customer Card Access: agents can have access to all the data they need to handle each customer’s request. This CTI provides contact center managers a global overview on the Call center activity, with detailed real-time call statistics Linked with Salesforce , Voice Management gives a 360 ° view of your customers at the first call (inbound or Outbound) Furthermore, for a precise control of your call center, you have dash board in real time, such as call queue management, registration, integrations ...

Pricing Details

Set up : from 3500 to 6000 euros

Default Plan

€45 EUR/user/month

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Axialys for Salesforce Service Cloud Voice provides a natively Omnichannel Salesforce telephony integration. SaaS and Cloud-Call-Center solution with CTI, IVR configurator, ACD functions.