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Aeon2 – Case Time Tracking & Agent Utilization for Salesforce

Automatic Case Time Tracking for Salesforce Service Teams

Overview

Automatically track how human service agents spend time on cases in Salesforce — no timers required. Gain visibility into agent utilization, workload distribution, and cost per case to improve support operations.

See How Aeon2 – Case Time Tracking & Agent Utilization for Salesforce Works

Understand true time per case — not just status duration
Measure real agent utilization across queues and channels
See workload distribution across your support team
Identify inefficiencies and high-effort case types
Reduce cost per case with real effort data
Establish a baseline before AI and automation initiatives
Automatic tracking — no timers or manual input required
Native Salesforce app — no external data storage
Works seamlessly with Service Cloud and Omni-Channel

Aeon2 helps Salesforce Service Cloud teams understand how support work actually happens. Automatically track how human service agents spend time across cases, channels, and workflows—without timers or manual input. Gain visibility into true time per case, agent utilization, and workload distribution. With this data, teams can improve staffing decisions, identify inefficiencies, reduce cost per case, and better understand operational performance inside Salesforce. Used by enterprise teams, including Fortune 500 organizations, Aeon2 provides a reliable foundation for support operations and automation initiatives. As a native Salesforce app, Aeon2 keeps all data within your Salesforce environment and integrates seamlessly with Service Cloud and Omni-Channel.