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Diabolocom CTI for Salesforce | Contact Center, AI, Inbound/Outbound Calls, HVS
The AI-powered Cloud telephony expert combined with Salesforce firepower
Starting at €10 EUR/user/month
- Industries
- EnergyManufacturingPublic Sector
- Business Need
- SalesCustomer ServiceTelephony
- Requires
- Sales CloudService CloudMarketing Cloud Engagement
- Compatible With
- Experience CloudMarketing Cloud EngagementHealth Cloud
With our AI-powered cloud contact center combined with Salesforce, we enable efficient management of customer interactions, increase productivity and boost sales.
Highlights
Connect your CRM Salesforce with our interaction management software powered by AI to streamline your agents' work, personalize every communication with your customers, and enhance customer satisfaction.
Effortlessly integrate our AI-powered solution into your Salesforce CRM within minutes. Diabolocom solution allows agents to seamlessly operate within the Salesforce interface. Handle all customer and prospect interactions directly in Salesforce.
Enhance your agents' proactive approach through CTI integration into Salesforce. We significantly simplify agents' tasks with features such as IVR, skill-based routing, automatic Answering Machine Detection, and efficient call blending using power dialer.
Integrating our AI services with Salesforce provides agents with historical context and a complete picture of customers. Agents get rid of manual data entry and workflows are automatically triggered for post-call actions.
Take advantage of Diabolocom CTI with Salesforce for real-time monitoring of agents, customizable dashboards and activity reports. Build your interaction management strategy on the unified data from Salesforce and Diabolocom.
Providing personalized customer experiences and enhancing agent efficiency—both contributing to an increase in customer satisfaction.
Provider Details
Diabolocom
Paris, France
Diabolocom empowers organizations worldwide to build brand loyalty and drive sales growth. With offices across Europe, the USA, Brazil, and the UAE, we support 350+ clients in 60 countries, including Brinks, Carrefour, Culligan, EssilorLuxottica, Hager, Mantrac-Caterpillar, Mitsubishi Electric. Diabolocom’s cloud-based solution seamlessly integrates with Salesforce CRM and other IT systems to optimize contact centers of medium to large sizes. Our advanced integration with Salesforce enables Customer Service and Sales teams to effectively handle all inbound and outbound interactions with features like state-of-the-art dialer, real-time monitoring and analytics capabilities. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. We leverage our proprietary AI technologies to improve customer satisfaction through efficient omnichannel management of interactions. Our AI services are fully integrated into our cloud contact center solutions in multiple languages. Our technological expertise and deep industry knowledge enable us to provide the most innovative and relevant solutions to enhance the CX.
Pricing Details
Diabolocom Cloud Call Center Software
€10 EUR/user/month
Lowest Starting Price