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rSTAR | Real-Time Field Data Capture for Salesforce

Configurable data collection app extends Sales & Service Cloud to the field

Overview

rSTAR's mobile field data capture allows your organization to accelerate field service operations by digitizing paper-intensive tasks and automating reporting. Mobile technicians and inspectors can upload data directly to Salesforce from the field.

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  • Custom Process Configuration - Meet with the rSTAR team to carry out a fit/gap analysis and build a personalized roadmap for success. Each app is tailored to your specific goals and the needs of your field service team.

  • Extend & Maximize Salesforce - By extending Sales & Service Clouds to the field, you can reduce daily inefficiencies, eliminate inconsistencies in customer data, and make the most of your investment in Salesforce.

  • Business Acceleration - Collect data in the field faster and eliminate end-of-day reporting to complete more jobs each day. Leverage a user-friendly app that minimizes adoption curves to improve employee and customer experience.

rSTAR's Field Data Collection App for Sales & Service Cloud creates real-time CRM connectivity between the office and field, improving the efficiency, speed, and visibility of field service work by facilitating live collaboration between management, operations and field crews in real time. The field data capture process is one of the most critical and time-consuming activities that asset-intensive organizations (utilities, manufacturers, construction/engineering firms, etc.) face today. With a field data collection app from rSTAR, you can extend existing “back-office” applications and databases to simplify access to… • Orders, Assignments & Routing • Customer Contact Information • Knowledge Base & Product Manuals • Billing & Invoice Generation • Live Communication with Office • Customer confirmation (eSignature tools, etc.) By extending Salesforce to the field, users can access & collect data on mobile devices and have that seamlessly flow into/out of Sales or Service Cloud in a customer-tailored fashion, improving communication, visibility, and accountability while shortening the sales & service cycles to improve customer experience and revenue.

Categories

Business Needs
Productivity
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Managed Package

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