AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Centro: Slack + Microsoft Teams + Salesforce Integration

Achieve full control between Slack, Microsoft Teams, and Salesforce

Overview

The top-rated Slack, Microsoft Teams, and Salesforce integration on the AppExchange. An integration that works, and a customer-first support model to help you along the way. MS Teams and Slack Customers love our world-class support and pragmatic approach!

1 of 9

See How Centro: Slack + Microsoft Teams + Salesforce Integration Works

  • View every Slack or Microsoft Teams channel connected to a Salesforce record in one place. Create channels for important customer conversations, surface them in Salesforce with Centro Linked Records, and save hours spent catching up.

  • Bring Salesforce records into Slack or Microsoft Teams so your team can act in seconds. Build custom notifications with Flow, or let users create their own with Centro Nudges. Notify, respond, and move work forward faster.

  • Keep Salesforce updated from wherever conversations happen. Create cases or tasks from Slack and Microsoft Teams messages using custom forms, automatically deflect common requests, and streamline even more workflows.

  • Agentforce for Teams: Access Agentforce directly in Microsoft Teams. Get trusted answers, ask follow-up questions, receive proactive alerts, and update Salesforce records using natural language.

  • Swarming for Teams: Create Salesforce case swarms in Microsoft Teams with one click. Collaborate, edit records, track updates, and resolve customer issues faster without duplicating work.

  • Salesforce Channels for Teams: Connect Microsoft Teams chats and channels to any Salesforce record. Collaborate in context, add participants, edit records, and associate shared files with the right opportunity or case.

  • Support Customers in Slack Connect: Let customers create and manage Salesforce cases from Slack Connect. Route requests, sync messages and status updates, support agent replies, and share surveys—all within the conversation.

  • Embedded Slack in Experience Cloud: Embed record-linked Slack conversations in Experience Cloud. Users can message and @mention teammates from Salesforce while keeping discussions synchronized across Slack and the customer experience.

  • Centro Broadcasts lets you send bulk messages to customers, partners, vendors, or internal teams through Slack Connect or Microsoft Teams. Get notified about responses and track every engagement in one place.

Surround your customer with the team with data and actions. This is the Salesforce, Slack, and Microsoft Teams integration you've been waiting for. Centro saves you hours, increases customer satisfaction, and gives comfort that everything is tied to Salesforce. Keep everything Centro-lized. 🔗 Linked Salesforce records to discover, organize, and engage Slack or MS Teams inside Salesforce. 🧙 Smart channel summary. Spend less time reading and more time engaging. ✨ Agentforce Agents in MS Teams! 🦾 Automate anything in Slack and MS Teams. Create and manage Channels and Chats using Salesforce Flow and our workplace chat triggers 📝 Create Salesforce Forms in Slack or MS Teams, leveraging a shared Salesforce connection. Let anyone in Slack Connect log a Case, for example 😬 Replace Chatter with Slack or MSTeams, embedded in any Salesforce record. A mini-chat client inside of Salesforce! ☁️ We are 100% focused on the Salesforce, Slack, and Microsoft Teams platforms Centro is a truly native UI and workflow experience inside Salesforce, Slack, and Microsoft Teams. One horizontal app to manage. Build out any use case you can imagine, get started today with a 14-day free trial!

Categories

Business Needs
Sales
Customer Service
IT & Administration
Industries
Financial Services
Healthcare & Life Sciences
High Tech
Personas
Administrator
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Agentforce
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package
Lightning App Builder
Salesforce Mobile

More from Centro LLC

  • Centro: Agentforce for Microsoft Teams
    by Centro LLC
    Centro’s Agentforce for Microsoft Teams brings Agents into Microsoft Teams, reducing app switching and enabling faster sales cycles and quicker ticket resolution—all in one place.
    Sales ProductivityCase Management