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Magentrix Customer Portals
Self-service portals (on a PaaS) for customer success
Overview
24/7, brand-customized, configurable, self-service web portals to extend any Salesforce instance to customers (or volunteers). Automate processes, provide self-help, support tickets, knowledge management, documentation & more. Secure and mobile-ready.
Customers can update info tied to accounts (or opportunities) stored in Salesforce. Maintain a single data source with Salesforce and keep complete control over user permissions and security.
LAUNCH ASAP: Many of our customers are up and running in days/weeks (not months).
RELIABLE SUPPORT: Where we really stand out from the crowd is our highly dedicated support/success teams – always doing what they can for you: "They constantly follow up with us to make sure we are getting the best use of their platform" - G2 review
Deliver content and share information with your customers with a CRM-connected, Magentrix customer success web portal. Customize the look and feel with your own brand. Social features allow users to collaborate on files and documents. Remove barriers to your clients by automating various interactions with your business. KEY FEATURES: - Customer Self-Service (e.g. dynamic online group forums) - Learning Management System (LMS) - Rewards & Redemption: Gamify tasks, supported by TangoCard - Content Management: information on demand - Cases & Case Deflection: customer-facing help desk - Ideation: Customers share, review, and collaborate on new ideas - Document Management - Upcoming Events - Analytics - Marketplace: Give access to products and services built around your brand - Storefronts INTEGRATIONS: Check out our Integrations page on our website https://www.magentrix.com/integrations?ref=sfappxcp FOR: Medium, Large and Enterprise companies across all industries. More info: https://www.magentrix.com/customerportals?ref=sfappx
Categories
- FeaturesLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Multiple CurrenciesSupports Salesforce orgs that use Multiple Currencies.
- Lightning ReadyMultiple Currencies