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Watson Assistant Integration
Combine the power of Salesforce Service Cloud with IBM Watson's AI powered
- Business Need
- Agent Productivity
Customer service is often a trade-off between reducing operating costs or customer experience. Watson Assistant enables you to deliver consistent, automated self-service that customers want, with seamless hand-offs to your live agents for complex issues.
Highlights
Turn your AI assistant into another agent on your support team, that is omni-channel and multi-lingual handling customer questions 24/7
Leverage state-of-the-art deep learning techniques to derive intent with minimal data. Watson can automatically change topics, detect conflict with intents and disambiguate when unsure
Seamless hand-off to live agent when needed with out-of-the-box Service Cloud integration
Provider Details
IBM Watson
Armonk, New York, United States
Founded
1911
Website
Powered by the latest innovations in machine learning, Watson lets you learn more with less data. You can integrate AI into your most important business processes, informed by IBM’s rich industry expertise. You can build models from scratch, or leverage our APIs and pre-trained business solutions. No matter how you use Watson, your data and insights belong to you − and only you.
Pricing Details
Free
You can fully use this solution without payment.