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Narvar Track Connect & Care
A data-driven customer care application for package incidents
- Business Need
- Ecommerce
- Requires
- Service Cloud
Narvar's Track Connect & Care app improves efficiency and productivity for care representatives and provides a better overall experience for your customers.
Highlights
Automatically alert customer care representatives about delivery issues for expedited troubleshooting Quick-search functionality via order number for details such as order status and customer contact details
Visibility into carrier scans and the tracking event timeline to truly understand the consumer experience and what went wrong
Surface crucial delivery information in one instance to avoid lengthy and costly service calls
Provider Details
Narvar
San Francisco, CA United States
Narvar is an intelligent customer experience platform that helps commerce companies simplify the everyday lives of consumers. Serving over 650 retailers globally including Sephora, Patagonia, Levi’s, Bose, Warby Parker, Home Depot, LVMH, and L’Oréal, Narvar ensures every touchpoint along the consumer purchase journey engages consumers and enables emotional connections—from pre-purchase to in-store experiences and beyond. With customizable customer messaging and tailored interfaces driven by unparalleled data intelligence, Narvar empowers commerce brands to turn every touchpoint into an opportunity.
Pricing Details
Free
You can fully use this solution without payment.